CRM Representative (Multilingual - Kannada, Hindi, English)

Fugen Webtech; NTR; On-site; INR 300,000 - 500,000; Full time

Job summary

Fugen Webtech is seeking a CRM Representative to join our customer success team in India. You will be the primary contact for customers, delivering expert guidance and support via phone, email, and live chat. Fluency in Tamil, Hindi, and English is essential.

You will build relationships, resolve issues, maintain accurate CRM records, and help improve service processes while upselling when appropriate. This is a full-time, in-person role based in Andhra Pradesh.

Qualifications

• Multilingual customer service and relationship skills.
• Excellent communication and empathy in Tamil, Hindi, and English.
• Experience in customer support or CRM-focused roles is preferred.
• Proficiency in CRM software and MS Office.

Responsibilities

• Provide customer service via phone, email, and live chat in Tamil, Hindi, and English.
• Build and maintain strong relationships with customers by understanding their needs.
• Troubleshoot issues and follow up to ensure satisfaction.
• Maintain accurate records of interactions in the CRM.
• Identify pain points and collaborate to improve service processes.
• Develop product knowledge to provide accurate information and upsell when appropriate.

Skills

Multilingual support

Relationship management

Issue resolution

Data accuracy

Process improvement

Product knowledge

Communication

Problem solving

Time management

Empathy

Tools

CRM software

Microsoft Office

Job description

Job Overview

About the RoleWe are seeking a dedicated and articulate CRM Representative to join our customer success team. In this role, you will be the primary point of contact for our valued customers, ensuring they receive exceptional support and guidance. The ideal candidate must be fluent in Tamil, Hindi, and English to effectively manage a diverse customer base and resolve inquiries with empathy and efficiency.Key ResponsibilitiesMultilingual Support: Provide high-quality customer service via phone, email, and live chat in Tamil, Hindi, and English.Relationship Management: Build and maintain strong, long-lasting relationships with customers by understanding their needs and offering tailored solutions.Issue Resolution: Actively listen to customer concerns, troubleshoot technical issues, and follow up to ensure total satisfaction.Data Accuracy: Maintain precise records of customer interactions, transactions, and feedback within our CRM platform.Process Improvement: Identify common customer pain points and collaborate with internal teams to improve our service processes.Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and upsell/cross-sell when appropriate.Qualifications & SkillsLanguage Proficiency: Native or bilingual fluency in Kannada, Hindi, and English (written and verbal).Communication: Excellent verbal and written communication skills with a professional, customer-first attitude.Experience: Previous experience in customer support, sales, or a CRM-focused role is preferred.Technical Skills: Proficiency in using CRM software and Microsoft Office Suite.Problem-Solving: Strong ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.Soft Skills: High level of patience, empathy, and active listening skills.Job Type: Full-timeWork Location: In person

What We Look For

• Native or bilingual fluency in Kannada, Hindi, and English (written and verbal).
• Proficiency in using CRM software and Microsoft Office Suite.