CRM Executive

Rihash Solutions; Thane; On-site; INR 234,000 - 391,000; Full time

Job summary

Rihash Solutions in Thane is seeking a CRM Executive to handle customer queries, maintain records in the CRM system, and follow up on services and feedback. The role focuses on ensuring timely resolutions and strong customer relationships.

Ideal candidates will have a graduate degree and good communication skills, with basic MS Excel and CRM software knowledge. The position is full-time and on-site in Thane, Mumbai.

Qualifications

• Graduation in any discipline.
• Good communication and interpersonal skills.
• Basic knowledge of MS Excel and CRM software.
• Good coordination and problem-solving skills.
• Relevant CRM or customer service experience preferred.

Responsibilities

• Handle customer queries and provide timely resolutions.
• Maintain customer records and update CRM databases.
• Follow up with customers regarding services and feedback.
• Coordinate with internal teams to ensure smooth customer service.
• Manage customer complaints and maintain good relationships.
• Ensure proper documentation and regular follow-ups.

Skills

Strong communication

MS Excel

CRM software

Interpersonal skills

Customer service experience

Education

Graduate in any discipline

Tools

CRM software

Job description

Hiring: CRM Executive

Location: Thane, Mumbai

Salary: Up to ₹35,000 per month

Employment Type: Full-Time

Job Responsibilities:

• Handle customer queries and provide timely resolutions.
• Maintain customer records and update CRM databases.
• Follow up with customers regarding services and feedback.
• Coordinate with internal teams to ensure smooth customer service.
• Manage customer complaints and maintain good relationships.
• Ensure proper documentation and regular follow-ups.

Requirements:

• Graduate in any discipline.
• Good communication and interpersonal skills.
• Basic knowledge of MS Excel and CRM software.
• Good coordination and problem-solving skills.
• Relevant CRM or customer service experience preferred.

Interested candidates can share their updated resumes.