CRM Executive

Mahalaxmi Group; Pimpri-Chinchwad; On-site; INR 650,000 - 1,100,000; Full time

Job summary

Mahalaxmi Group in Pimpri-Chinchwad, Maharashtra is seeking a CRM Executive to manage and nurture client relationships after booking. The role focuses on coordinating payments, agreements, documentation, and maintaining accurate CRM records to ensure a smooth post-booking experience.

The ideal candidate has 5+ years of CRM or post-sales experience in real estate, strong communication and organizational skills, and proficiency with CRM software and Microsoft Office to drive customer satisfaction

Qualifications

• 5+ years of CRM, customer service, or client relationship management experience, preferably in real estate.
• Bachelor’s degree in Business Administration, Marketing, or related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple customer interactions efficiently.

Responsibilities

• Manage end-to-end customer relationship management processes.
• Handle customer queries, complaints, and escalations effectively.
• Ensure excellent customer experience throughout the sales and post-sales cycle.
• Coordinate with sales, legal, finance, and operations teams for smooth customer service.
• Maintain and update customer databases and CRM systems.
• Monitor customer feedback and implement service improvement initiatives.
• Track customer interactions and prepare CRM reports and MIS.
• Ensure timely documentation and follow-up with clients.
• Build strong long-term relationships with customers and channel partners.
• Support collection follow-ups and possession coordination when required.

Skills

CRM experience

Post-sales

Communication

Problem solving

CRM software

Organizational skills

Education

Bachelor’s degree in Business Administration or Marketing

Tools

Microsoft Office

CRM software

Job description

Mahalaxmi Group is a dynamic real estate organization committed to delivering high-quality housing solutions with a focus on customer satisfaction. We aim to create exceptional experiences for our clients while maintaining professionalism, transparency, and efficiency in all our processes.

Position Overview

We are looking for a CRM Executive to manage and nurture client relationships post-booking. The ideal candidate will have 5+ years of experience in CRM or post-sales operations in real estate. This role involves coordinating payments, agreements, and documentation, while maintaining accurate client records in the CRM to ensure a smooth and satisfactory post-booking experience.

Key Responsibilities

• Manage end-to-end customer relationship management processes.
• Handle customer queries, complaints, and escalations effectively.
• Ensure excellent customer experience throughout the sales and post-sales cycle.
• Coordinate with sales, legal, finance, and operations teams for smooth customer service.
• Maintain and update customer databases and CRM systems.
• Monitor customer feedback and implement service improvement initiatives.
• Track customer interactions and prepare CRM reports and MIS.
• Ensure timely documentation and follow-up with clients.
• Build strong long-term relationships with customers and channel partners.
• Support collection follow-ups and possession coordination when required.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 5+ years of experience in CRM, customer service, or client relationship management, preferably in real estate.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and Microsoft Office.
• Ability to manage multiple customer interactions efficiently.
• Strong coordination and organizational skills.

Preferred Candidate

• Experience in real estate CRM and post-sales processes.
• Customer-centric approach with professional attitude.
• Ability to work under pressure and meet deadlines.
• Strong follow-up and relationship management skills.