CRM Executive

Aspee Agro Equipment; Mumbai Suburban; Sur place; INR 203 000 - 243 000; Plein temps

Résumé du poste

ASPEE Group of Companies seeks a CRM Executive to manage customer enquiries, maintain records, coordinate with the sales team, and ensure timely follow-up with customers and dealers. The role emphasizes accurate data entry, prompt responses, and ongoing relationship building.

The candidate should possess strong communication skills, familiarity with MS Excel and CRM software, and the ability to coordinate across departments. Location is Malad (West), Mumbai, with full-time permanent employment.

Qualifications

• Strong communication and customer-handling abilities.
• Proficient in MS Excel and CRM software.
• Good follow-up and coordination skills.
• Ability to maintain accurate records and meet deadlines.
• Professional telephone and email etiquette.

Responsabilités

• Handle customer enquiries via calls, emails, and other channels.
• Record and update customer details in the CRM system.
• Follow up on leads and coordinate with the sales team.
• Track pending enquiries and respond to customers promptly.
• Coordinate with dealers, sales reps, and internal departments.
• Maintain customer databases and generate CRM reports.
• Monitor complaints and coordinate resolutions.
• Check customer satisfaction and maintain relationships.
• Prepare daily and monthly CRM reports for management.

Connaissances

Good communication

Customer-handling

Follow-up skills

Problem-solving

Record keeping

Telephone etiquette

Outils

MS Excel

CRM software

Description du poste

Job Title: CRM Executive

Company Name: ASPEE Group of Companies

Job Location: Malad (West), Mumbai

Experience: 0 to 3 Years

Salary: Up to 20,000/- per month

Employment Type: Full-Time, Permanent

Job Description

We are looking for a CRM Executive to manage customer enquiries, maintain customer records, coordinate with the sales team, and ensure timely follow-up with customers and dealers.

Key Responsibilities

• Handle customer enquiries received through calls, emails, and other channels.


• Record and update customer details and enquiries in the CRM system.


• Follow up on leads and coordinate with the sales team for further action.


• Track pending enquiries and ensure timely responses to customers.


• Coordinate with dealers, sales representatives, and internal departments.


• Maintain customer databases and prepare enquiry and follow‑up reports.


• Monitor customer complaints and coordinate for their resolution.


• Follow up with customers to check satisfaction and maintain good customer relationships.


• Prepare daily and monthly CRM reports for management.

Required Skills

• Good communication and customer-handling skills.


• Knowledge of MS Excel and CRM software.


• Strong follow‑up and coordination skills.


• Good problem‑solving and decision‑making abilities.


• Ability to maintain accurate records and meet deadlines.


• Professional telephone and email etiquette.


• Experience using CRM software will be an added advantage.