CRM Executive

C Plus Placement; Meerut; On-site; INR 150,000 - 210,000; Full time

Job summary

C Plus Placement in Meerut, Uttar Pradesh, is seeking a dedicated customer service associate to build and maintain strong relationships with existing and prospective customers. You will be the primary point of contact for queries and concerns, ensuring timely responses and high levels of customer satisfaction.

You will update customer records in the CRM, coordinate with sales teams, and manage multiple tasks with excellent communication and problem-solving skills.

Qualifications

• Strong communication and interpersonal skills.
• Basic computer knowledge, including CRM software and Excel.
• Ability to handle customer queries and maintain records.

Responsibilities

• Build and maintain strong relationships with existing and potential customers
• Serve as the primary contact for customer queries and concerns
• Update customer records in the CRM system with the sales team to ensure accuracy

Skills

Relationship building

Communication

CRM software

Customer service

Time management

Multitasking

Tools

Excel

CRM software

Job description

• Build and maintain strong relationships with existing and potential customers


• Act as the primary point of contact for customer queries and concerns


• Ensure high levels of customer satisfactionupdate customer records in the CRM system with sales teams

Required Candidate profile

• Strong communication & interpersonal skills


• Basic computer knowledge (CRM software, Excel)


• Problem-solving and customer handling skills


• Time management and multitasking ability