Crm Executive

Salem Stainless Steel Suppliers; Chennai; On-site; INR 300,000 - 520,000; Full time

Job summary

Salem Stainless Steel Suppliers is seeking an experienced CRM Executive to manage customer relationships, coordinate with internal departments, maintain customer records, and ensure timely follow-ups on inquiries, orders, and service requests.

The ideal candidate should have strong communication, coordination, and organizational skills, with the ability to handle customer interactions professionally and ensure customer satisfaction.

Qualifications

• Experience in CRM or customer coordination roles.
• Strong verbal and written communication skills.
• Proficiency in MS Excel and MS Office applications.
• Familiarity with CRM software/ERP systems.
• Ability to manage multiple requests and meet deadlines.

Responsibilities

• Manage customer relationships and maintain regular communication.
• Handle customer enquiries, order updates, and service requests.
• Coordinate with Sales, Purchase, Accounts, and Logistics teams for smooth order processing.
• Follow up on quotations, pending orders, and customer requirements.
• Maintain accurate customer databases, contact details, and follow-up reports.
• Update customer interactions and order status in CRM or Excel.
• Address complaints and coordinate for timely resolution.
• Monitor feedback and identify opportunities to improve satisfaction.
• Prepare daily, weekly, and monthly CRM reports.
• Support sales in customer retention and long-term relationships.

Skills

CRM

Customer coordination

MS Excel

MS Office

Communication skills

Multitasking

Problem-solving

Education

Any graduate

Tools

CRM software

ERP systems

Job description

Job Summary

We are looking for an experienced and customer-focused CRM Executive to manage customer relationships, coordinate with internal departments, maintain customer records, and ensure timely follow-ups on customer enquiries, orders, and service requests.

The ideal candidate should have strong communication, coordination, and organizational skills, with the ability to handle customer interactions professionally and ensure customer satisfaction.

Key Responsibilities

• Manage customer relationships and maintain regular communication with existing customers.
• Handle customer enquiries, order updates, and service-related requests.
• Coordinate with the Sales, Purchase, Accounts, and Logistics teams to ensure smooth order processing and timely delivery.
• Follow up on quotations, pending orders, customer requirements, and outstanding issues.
• Maintain accurate customer databases, contact details, enquiry records, and follow-up reports.
• Update customer interactions, activities, and order status in CRM software or Excel.
• Address customer complaints and coordinate with relevant departments for timely resolution.
• Monitor customer feedback and identify opportunities to improve customer satisfaction.
• Prepare daily, weekly, and monthly CRM and customer follow-up reports.
• Support the sales team in customer retention and maintaining long-term business relationships.

Required Skills and Qualifications

• Any graduate with 35 years of relevant experience in CRM, customer relationship management, or customer coordination.
• Experience in the steel, metals, industrial products, or B2B trading industry will be an added advantage.
• Good verbal and written communication skills.
• Proficiency in MS Excel and other MS Office applications.
• Experience using CRM software, ERP systems, or customer management tools.
• Strong follow-up, coordination, problem-solving, and multitasking abilities.
• Ability to manage multiple customer requests and meet deadlines.

Preferred Candidate Profile

• Customer-oriented and proactive in resolving issues.
• Organized, detail-oriented, and comfortable maintaining reports and records.
• Able to coordinate effectively with customers and internal teams.
• Professional approach to customer service and relationship management.