CRM Executive

Dr ITM; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Dr ITM is seeking a detail-oriented CRM Executive based in Delhi, India, to manage customer relationships and ensure data accuracy. The role involves maintaining customer records, handling inquiries, and coordinating with internal teams.

Ideal candidates will have experience in customer support, knowledge of CRM software, and strong communication skills. Applicants can contact via email at [e-mail] or WhatsApp at 9205138848.

Qualifications

• Experience in customer support or coordination roles preferred.
• Basic knowledge of CRM software and MS Excel is necessary.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Maintain and update customer data in the CRM system.
• Handle customer inquiries and complaints professionally.
• Coordinate with sales for order and service updates.
• Track customer interactions and maintain documentation.
• Prepare reports on customer activities and feedback.
• Ensure timely communication with clients.

Skills

Customer support experience

Knowledge of CRM software

Strong communication skills

Ability to manage multiple tasks

Attention to detail

Tools

CRM software

MS Excel

Job description

Job Overview

We are looking for a detail-oriented and customer-focused CRM Executive to manage customer relationships, maintain data accuracy, and support smooth coordination between customers and internal teams.

Responsibilities

• Maintain and update customer data in the CRM system
• Handle customer inquiries, follow-ups, and complaints in a professional manner
• Coordinate with sales and internal teams for order and service updates
• Track customer interactions and maintain proper documentation
• Prepare basic reports on customer activities and feedback
• Ensure timely communication with clients to build and maintain strong relationships

Required Skills

• Experience in customer support or coordination roles preferred
• Basic knowledge of CRM software and MS Excel
• Strong communication and interpersonal skills
• Ability to manage multiple tasks efficiently
• Attention to detail and accuracy in record keeping

How to Apply

Interested candidates can send their resume to:

Email: [e-mail]

WhatsApp: [phone]