Crm Executive

Maverick Minds; Mumbai; On-site; INR 216,000 - 264,000; Full time

Job summary

Maverick Minds in Mumbai is seeking a proactive Customer Support Associate to handle queries and provide timely resolutions, ensuring a positive customer experience.

You will communicate via calls, emails, and other channels, maintain accurate records in the CRM, and generate daily reports in MS Excel. Fresh graduates are welcome, with immediate joining preferred. The role emphasizes teamwork with internal departments and professional communication to drive service excellence.

Qualifications

• Freshers are welcome to apply.
• Graduate candidates preferred.
• Candidates with good communication and Excel skills will be given preference.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries and provide timely resolutions.
• Communicate with customers through calls, emails and other communication channels.
• Maintain accurate customer records and update CRM databases.
• Follow up with customers regarding queries, requests and service-related matters.
• Coordinate with internal departments to ensure smooth customer service.
• Prepare and maintain daily reports using MS Excel.
• Ensure a positive customer experience through professional communication and follow-ups.

Skills

Verbal and written communication

MS Excel

MS Office

Interpersonal skills

Coordination and follow-up

Positive attitude and willingness to学习

Education

Graduate degree

Tools

MS Excel

Job description

Key Responsibilities

• Handle customer queries and provide timely resolutions.
• Communicate with customers through calls, emails and other communication channels.
• Maintain accurate customer records and update CRM databases.
• Follow up with customers regarding queries, requests and service-related matters.
• Coordinate with internal departments to ensure smooth customer service.
• Prepare and maintain daily reports using MS Excel.
• Ensure a positive customer experience through professional communication and follow-ups.

Required Skills

• Excellent verbal and written communication skills.
• Good working knowledge of MS Excel.
• Basic computer and MS Office knowledge.
• Strong interpersonal and customer-handling skills.
• Good coordination and follow-up abilities.
• Positive attitude, willingness to learn and attention to detail.

Eligibility Criteria

• Freshers are welcome to apply.
• Graduate candidates preferred.
• Candidates with good communication and Excel skills will be given preference.
• Immediate joiners preferred.

Compensation

CTC: 2.4 LPA

Note: This is an urgent and exclusive hiring requirement. Shortlisting and interviews will be conducted on priority.