Customer Service Executive | Thane,Mumbai

Zoho; Thane; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Career growth opportunities

Comprehensive training program

Job summary

N Human Resources & Management Systems in Thane invites applications for a full-time Customer Support Associate. The role handles customer inquiries via calls, emails and chats, troubleshoots issues, and provides product information to ensure smooth service experiences.

Requirements include a high school diploma (degree preferred), 1-2 years in customer service, excellent communication, active listening, problem-solving skills, and proficiency with CRM software and MS Office.

Qualifications

• Education: High school diploma; degree in a related field preferred.
• 1-2 years of customer service experience; call center or customer-facing environment preferred.
• Excellent communication, listening, and problem-solving skills.
• Strong customer service and conflict resolution skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in CRM software and Microsoft Office applications.
• Fluency in English (written and verbal); additional language skills a plus.

Responsibilities

• Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.
• Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently.
• Provide Product/Service Information: Educate customers on product features, benefits, and usage.
• Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges.
• Maintain Customer Records: Update customer information and interaction history in our CRM system.
• Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.
• Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets.

Skills

Communication skills

Active listening

Problem solving

Customer service

Conflict resolution

English fluency

Education

High school diploma

Related degree preferred

Tools

CRM software

Microsoft Office

Job description

N Human Resources & Management Systems | Full time

Job Location: Thane, Manpada
Immediate-30 days of Joining
6 Days of working (Mon-Sat), General Shift
Permanent Role, Start-up Culture

Key Responsibilities

• Handle Customer Inquiries: Respond to customer calls,emails, and chats in a timely and professional manner.
• Resolve Customer Issues: Troubleshoot and resolvecustomer complaints, concerns, and issues promptly and efficiently.
• Provide Product/Service Information: Educate customers onproduct features, benefits, and usage.
• Process Customer Requests: Handle customer requests, suchas order cancellations, returns, and exchanges.
• Maintain Customer Records: Update customer informationand interaction history in our CRM system.
• Collaborate with Internal Teams: Work with sales,marketing, and operations teams to resolve customer issues and improve overallcustomer experience.
• Meet Performance Targets: Achieve customer satisfaction,first-call resolution, and other performance targets.

Requirements

• Education: High school diploma or equivalent required;degree in a related field (e.g., customer service, communications) preferred.
• Experience: 1-2 years of customer service experience,preferably in a call center or customer-facing environment.
• Excellentcommunication, listening, and problem-solving skills.
• Strong customerservice and conflict resolution skills.
• Ability to workin a fast-paced, dynamic environment.
• Proficiency inCRM software and Microsoft Office applications.
• Fluency inEnglish (written and verbal); additional language skills a plus.

What We Offer

• Competitive Salary: Based on experience and performance.
• Benefits: Health insurance, paid time off, andopportunities for career growth and development.
• Training: Comprehensive training program to ensure yoursuccess in the role.