CRM

Grace Teleinfra Pvt Ltd; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Grace Teleinfra Pvt Ltd is seeking a CRM-minded professional to manage customer records, respond to inquiries, and coordinate with sales and technical teams to meet customer requirements.

The role involves updating CRM data, generating reports, following up for renewals, and contributing to improved customer retention and service quality. Strong communication and Excel skills are essential for success.

Qualifications

• Good communication and customer handling skills.
• Basic knowledge of CRM software.
• MS Excel and reporting skills.
• Problem-solving ability.
• Good follow-up and coordination skills.
• Attention to detail and organized approach.

Responsibilities

• Maintain and update customer information in CRM software.
• Manage customer inquiries, requests, and complaints.
• Coordinate with sales, technical, and support teams for customer requirements.
• Follow up with customers for service updates, renewals, and feedback.
• Track customer interactions and maintain proper documentation.
• Generate CRM reports and share updates with management.
• Monitor customer issues and ensure timely resolution.
• Support sales team with customer data and follow-up activities.
• Maintain customer databases and ensure data accuracy.
• Conduct customer satisfaction calls and collect feedback.
• Assist in improving customer retention and service quality.

Skills

Communication

CRM software

MS Excel

Customer handling

Coordination

Attention to detail

Education

Graduate degree

Tools

CRM software

Job description

Key Responsibilities

• Maintain and update customer information in CRM software.
• Manage customer inquiries, requests, and complaints.
• Coordinate with sales, technical, and support teams for customer requirements.
• Follow up with customers for service updates, renewals, and feedback.
• Track customer interactions and maintain proper documentation.
• Generate CRM reports and share updates with management.
• Monitor customer issues and ensure timely resolution.
• Support sales team with customer data and follow-up activities.
• Maintain customer databases and ensure data accuracy.
• Conduct customer satisfaction calls and collect feedback.
• Assist in improving customer retention and service quality.

Requirements

• Graduate in any discipline (preferred).
• 2–4 years of experience in CRM, customer support, sales coordination, or related fields.

Required Skills

• Good communication and customer handling skills.
• Basic knowledge of CRM software.
• MS Excel and reporting skills.
• Problem-solving ability.
• Good follow-up and coordination skills.
• Attention to detail and organized approach.