CRM Executive | Customer Service & Order Coordination

Venus Hr Consultancy Surat; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Venus Hr Consultancy Surat is seeking a CRM Executive to manage customer relationships, supervise order processing and dispatches, and address customer queries and complaints while maintaining comprehensive records.

You will collaborate with multiple departments to coordinate requirements, ensure timely responses, and leverage ERP/CRM systems and MS Excel to improve accuracy and service quality.

Qualifications

• Excellent verbal and written communication skills.
• Ability to coordinate with multiple departments to fulfill customer requirements.
• Experience with ERP/CRM systems is a plus.

Responsibilities

• Manage customer relationships, coordinate order processing and dispatches, handle queries and complaints, and maintain accurate customer records.

Skills

Communication skills

Cross-dept coordination

ERP/CRM familiarity

Tools

MS Excel

Job description

We are looking for a CRM Executive to manage customer relationships, coordinate order processing and dispatches, handle customer queries and complaints, and maintain accurate customer records.

Required Candidate profile

• Good communication and interpersonal skills
• Ability to coordinate with multiple departments and manage customer requirements efficiently
• Knowledge of ERP/CRM systems and MS Excel will be an advantage