CRM Executive

Vconnect2; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Vconnect2 in Bengaluru seeks a customer-focused CRM Executive responsible for managing customer relationships and leading post-sales engagement activities. You will ensure seamless communication, maintain CRM records, and support the sales team in maximizing lead conversions.

This role is suited for individuals who enjoy customer interaction and process management, requiring hands-on exposure to real estate operations and a strong customer-centric approach.

Qualifications

• Experience in CRM, customer support, or telesales.
• Strong organizational abilities.
• Customer-centric approach.

Responsibilities

• Manage inbound and outbound customer communications.
• Track and nurture leads through the sales cycle.
• Schedule appointments and site visits.
• Ensure timely follow-ups with prospects.
• Maintain strong customer relationships.
• Handle customer inquiries and service requests.
• Manage post-sales communication and support.
• Collect customer feedback and improve engagement.

Skills

CRM software proficiency

Data management

Strong organizational abilities

Customer-centric approach

Experience in CRM or customer support

Job description

We are looking for a customer-focused CRM Executive to manage customer relationships, lead nurturing, and post-sales engagement activities.

As a CRM Executive, you will ensure seamless communication with prospects and customers, maintain CRM records, coordinate follow-ups, and support the sales team in maximizing lead conversions.

This role is ideal for individuals who enjoy customer interaction, process management, and relationship building.

• Manage inbound and outbound customer communications.
• Track and nurture leads through the sales cycle.
• Schedule appointments and site visits.
• Ensure timely follow-ups with prospects.
• Maintain strong customer relationships.
• Handle customer inquiries and service requests.
• Manage post-sales communication and support.
• Collect customer feedback and improve engagement.

Responsibilities

• Experience in CRM, customer support, or telesales.
• Strong organizational abilities.
• Customer-centric approach.

Must Have

• CRM software proficiency
• Data management
• Dynamic and customer-focused environment.
• Hands-on exposure to real estate operations.