CRM Executive ( Receptionist)

Risedigitech; Indore District; On-site; INR 223,200 - 334,800; Full time

Job summary

Risedigitech in Indore District is looking for a professional Receptionist (CRM) to manage front desk operations and enhance customer relationships. Your role includes handling inquiries, maintaining customer records, and ensuring a positive experience.

The ideal candidate has a degree, 6 months to 1 year of relevant experience, and knowledge of CRM software. Strong communication, organizational, and multitasking skills are essential.

Qualifications

• 6 months to 1 year of experience as a Receptionist, CRM Executive, or Customer Support Executive.
• Professional appearance and positive attitude.
• Ability to handle customer interactions effectively.

Responsibilities

• Manage front desk operations and greet visitors professionally.
• Handle incoming calls, emails, and customer inquiries.
• Maintain and update customer data in CRM software.
• Coordinate customer follow-ups and feedback collection.
• Schedule appointments and meetings.
• Prepare daily reports and maintain records.

Skills

Good communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Education

Graduate in any discipline

Tools

CRM software

MS Office

Job description

We are looking for a professional and customer-focused Receptionist (CRM) to manage front desk operations and customer relationship activities. The candidate will be responsible for handling visitor inquiries, maintaining customer records, coordinating follow-ups, and ensuring a positive customer experience.

Key Responsibilities

• Manage front desk operations and greet visitors professionally.
• Handle incoming calls, emails, and customer inquiries.
• Maintain and update customer data in CRM software.
• Coordinate customer follow-ups and feedback collection.
• Schedule appointments and meetings.
• Prepare daily reports and maintain records.
• Assist sales and customer support teams with CRM-related tasks.
• Ensure timely resolution and escalation of customer concerns.

Requirements

• Graduate in any discipline.
• 6 months to 1 year of experience as a Receptionist, CRM Executive, or Customer Support Executive.
• Knowledge of CRM software and MS Office.
• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to handle customer interactions effectively.