Walk-in | Crm Executive

NPR Technology; Palwal; On-site; INR 450,000 - 750,000; Full time

Job summary

NPR Technology in India is seeking a CRM & Sales Coordinator to manage customer relationships, sales coordination, lead follow-ups and day-to-day CRM activities. The role requires coordinating with customers, sales, production and dispatch to ensure smooth order processing.

Ideal candidate will have strong communication, advanced Excel, and experience handling databases, with Hindi and English proficiency. The position offers steady responsibilities and exposure to B2B customers in a

Qualifications

• CRM experience and coordination skills
• Strong communication and documentation abilities
• Proficient in MS Excel or Google Sheets
• Willingness to coordinate with multiple departments and B2B customers
• Hindi and English proficiency

Responsibilities

• Manage enquiries, leads and follow-ups through CRM.
• Maintain customer and lead databases.
• Coordinate with the sales team for new enquiries and existing customers.
• Prepare quotations and follow up on orders.
• Track order status, production and dispatch schedules.
• Prepare daily/weekly/monthly sales and CRM reports.
• Coordinate with Production, Accounts, Dispatch and Sales teams.
• Maintain regular communication with B2B customers.
• Support the sales team in converting leads into orders.

Skills

CRM handling and customer relationship

Good communication

MS Excel / Google Sheets

Sales coordination

Customer handling

Lead management

Order management

ERP/CRM software knowledge

Documentation & reporting

Education

Graduate in any discipline

Tools

ERP/CRM software

Job description

ob Title: CRM & Sales Coordinator

Department: Sales & Business Development
Role: CRM / Sales Coordination
Industry: Non-Woven / Manufacturing

Job Description

We are looking for a CRM & Sales Coordinator to manage customer relationships, sales coordination, lead follow-ups and day-to-day CRM activities. The candidate will coordinate with customers, sales team, production and dispatch departments to ensure smooth order processing and timely customer communication.

Key Responsibilities

• Manage customer enquiries, leads and follow-ups through CRM.
• Maintain and update customer and lead databases.
• Coordinate with the sales team for new enquiries and existing customers.
• Prepare and follow up on quotations and orders.
• Track order status, production and dispatch schedules.
• Follow up with customers for pending orders and payments.
• Handle customer queries, complaints and service-related issues.
• Prepare daily/weekly/monthly sales and CRM reports.
• Maintain accurate records in CRM, Excel or ERP software.
• Coordinate with Production, Accounts, Dispatch and Sales teams.
• Maintain regular communication with B2B customers.
• Support the sales team in converting leads into orders.

Required Skills

• CRM handling and customer relationship management
• Good communication and follow-up skills
• MS Excel / Google Sheets
• Sales coordination
• Customer handling
• Lead management
• Order management
• Basic knowledge of ERP/CRM software
• Good documentation and reporting skills

Preferred Experience

• 14 years of experience in CRM, Sales Coordination, Customer Support or Sales Operations.
• Experience in manufacturing, textile, packaging or non-woven industry will be preferred.

Qualification

• Graduate in any discipline.
• Good communication skills in Hindi and English.
• Good computer and MS Office knowledge.

Ideal Candidate

The ideal candidate should be organized, proactive, good at follow-ups, comfortable with Excel/CRM and able to coordinate with multiple departments and B2B customers.Role & responsibilities