CRM Operations Specialist - ZOHO CRM

Integration Infotech; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Integration InfoTech India P Ltd. in Pune is seeking a CRM Operations Specialist specializing in Zoho CRM.

The role requires 3-5 years of hands-on experience in Zoho or Salesforce CRM management, with responsibilities spanning daily admin, data integrity, contact imports, deduplication, lead routing, and campaign execution. The candidate must be based in Pune and comfortable commuting to the Viman Nagar office.

Qualifications

• 3-5 years hands-on experience with CRM management (Zoho CRM or Salesforce)
• Ability to manage daily administration, data integrity, and campaign execution in CRM
• Import, clean, and map contacts from 3rd-party data sources into CRM
• Maintain database hygiene by deduplicating records and updating fields
• Allocate and route leads based on internal rules
• Set up, launch, and manage periodic Sales & Marketing campaigns within CRM

Responsibilities

• Manage daily CRM administration and data integrity
• Execute email campaigns and sequence workflows
• Track campaign effectiveness with CRM reports
• Monitor Sales Pipeline and conversion metrics
• Generate daily/weekly activity reports by campaigns and reps

Skills

Attention to detail

Communication

Team coordination

Tools

Zoho CRM

Salesforce CRM

Job description

Short Description about the Role CRM Operations Specialist

We are looking for a CRM Operations Specialist - ZOHO CRM with 3 - 5 years of hands-on experience in either Zoho CRM or Salesforce CRM management.

Location: Viman Nagar, Pune (Work from Office 5 days a week)
Work Hours: 2:00 PM 11:00 PM IST

We are looking for candidates who are currently based in Pune and can commute to the office independently.

A brief introduction about our company:

Integration InfoTech India P Ltd. We are the fully own subsidiary & global delivery arm of Integration International, Inc. (I3).
Our clientele includes Fortune 500 / 1000 and mid-market companies across America. We are an ISO 9001:2008 certified company and eligible to execute federal projects. We excel in offering end-to-end IT solutions & services to our clients in Manufacturing, Engineering, Financial, Pharmaceuticals, Healthcare, Telecom and Services verticals. Our Services portfolio broadly comprises of Application Services, Infrastructure Services, and Professional Services delivered using our Flexi Global Delivery Model.

Currently we have openings for CRM Operations Specialist - ZOHO CRM (Work From office)

Job Description:

• Minimum 3-5 years hand-on experience with CRM such as Zoho CRM
• Manage the daily administration, data integrity, and campaign execution within CRM platform
• Import, clean, and map prospective contacts into the CRM from various 3rd-party database subscriptions.
• Maintain database hygiene by deduplicating records and updating contact fields
• Allocate and route newly added leads to Inside Sales Representatives based on internal distribution rules.
• Set up, launch, and manage periodic Sales and Marketing Campaigns within the CRM targeting prospective clients.
• Execute email broadcasts, sequence workflows, or specific outreach lists on behalf of individual Sales Reps.
• Generate and distribute actionable CRM reports to track campaign effectiveness.
• Build daily/weekly Activity Reports broken down by specific campaigns and individual Sales Reps.
• Monitor and report on the Sales Pipeline, tracking conversion metrics from initial prospect to qualified lead.

Office Location:

201-A, Second Floor, Beta 1, Giga Space IT Park, Off. Nagar Road, Viman Nagar, Pune 411014, Maharashtra.

Work Hours:

EST

Work Model:

5 days Onsite

Work Timings:

2pm 11pm ist