CRM Manager

Jain International Trade Organisation - India; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Jain International Trade Organisation - India is seeking a full-time management professional for an onsite role in Mumbai. The successful candidate will be responsible for CRM strategy and execution, leading sales coordination, and managing customer relationships. This role involves enhancing customer engagement, overseeing post-sales support, and implementing process improvements for CRM operations. The position requires a proactive approach to maintaining customer satisfaction and managing collections. Experience in similar roles is essential for this position.

Qualifications

• Experience in CRM strategy development and execution.
• Ability to coordinate sales activities and manage customer relationships.
• Strong understanding of post-sales and collections processes.

Responsibilities

• Develop and implement CRM strategies aligned with sales and marketing objectives.
• Monitor lead allocation, tracking, and follow-ups with the sales team.
• Act as the primary point of contact for customer escalations.
• Coordinate with finance and legal teams for payment schedules.
• Implement CRM tools and automation workflows.

Skills

CRM Strategy & Execution

Lead & Sales Coordination

Customer Relationship Management

Post-Sales & Collections Support

Process Improvement & Automation

Job description

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: Management

Travel Requirements:

Skills:

• CRM Strategy & Execution
• Lead & Sales Coordination
• Customer Relationship Management
• Post-Sales & Collections Support
• Process Improvement & Automation

Responsibilities

• CRM Strategy & Execution Develop and implement CRM strategies aligned with sales and marketing objectives. Design and optimize customer lifecycle journeys (pre-sales, sales, and post-sales). Improve customer engagement, retention, and referral generation.
• Lead & Sales Coordination Monitor lead allocation, tracking, and follow-ups with the sales team. Ensure timely response to inquiries from portals, walk-ins, digital campaigns, and channel partners. Maintain accurate CRM data and sales pipeline reports.
• Customer Relationship Management Act as the primary point of contact for customer escalations. Ensure high levels of customer satisfaction through proactive communication. Oversee agreement processing, documentation, payment follow-ups, and handover coordination.
• Post-Sales & Collections Support Coordinate with finance and legal teams for payment schedules and compliance. Track receivables and support collections. Ensure timely possession, registration, and handover processes.
• Process Improvement & Automation Implement CRM tools and automation workflows. Standardise customer communication templates and processes. Analyse customer data to identify trends and improvement opportunities.