Customer Support Executive

Ejag Foods Ahmedabad; Ahmedabad District; On-site; INR 250,000 - 420,000; Full time

Job summary

Ejag Foods Ahmedabad is seeking a motivated Customer Support Executive to manage customer interactions, support ongoing projects, and maintain accurate records in Zoho CRM. The ideal candidate will be fluent in Gujarati and Hindi, with a professional phone manner and hands-on experience with CRM tools.

Freshers with strong communication skills and Zoho CRM knowledge are welcome to apply. Ideal candidates will also have working knowledge of English and comfort with calling software and digital

Qualifications

• Fluency in Gujarati (spoken) is mandatory.
• Fluency in Hindi (spoken) is mandatory.
• Working knowledge of English (written and spoken) is preferred.
• Hands-on experience with Zoho CRM is mandatory.
• Proficiency in MS Office and Google Workspace (Excel, Sheets, Docs) is expected.
• Comfortable with calling software and digital reporting tools.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously
• Communicate effectively with customers in Gujarati and Hindi
• Maintain and update customer records accurately in Zoho CRM
• Follow up on leads, queries, and service requests in a timely manner
• Coordinate with internal teams to resolve customer issues
• Generate and share daily/weekly call and activity reports as required
• Support multiple projects simultaneously as assigned by the management
• Adhere to calling scripts, quality standards, and escalation procedures

Skills

Gujarati fluency

Hindi fluency

English knowledge

Tools

Zoho CRM

MS Office

Google Workspace

Calling software

Digital reporting tools

Job description

ABOUT THE ROLE:-

We are looking for a motivated and detail-oriented Customer Support Executive to manage customer interactions, support ongoing projects, and maintain accurate records in Zoho CRM. The ideal candidate will be a fluent communicator in Gujarati and Hindi, with a professional phone

manner and hands-on experience with CRM tools.

RESPONSIBILITIES:-

• Handle inbound and outbound customer calls professionally and courteously


• Communicate effectively with customers in Gujarati and Hindi


• Maintain and update customer records accurately in Zoho CRM


• Follow up on leads, queries, and service requests in a timely manner


• Coordinate with internal teams to resolve customer issues


• Generate and share daily/weekly call and activity reports as required


• Support multiple projects simultaneously as assigned by the management


• Adhere to calling scripts, quality standards, and escalation procedures

SKILLS & QUALIFICATIONS:-

Language Skills

• Fluency in Gujarati (spoken) Mandatory


• Fluency in Hindi (spoken) Mandatory


• Working knowledge of English (written & spoken) Preferred

Technical Skills

• Hands-on experience with Zoho CRM Mandatory


• Proficient in MS Office / Google Workspace (Excel, Sheets, Docs)


• Comfortable with calling software and digital reporting tools

PREFERRED:-

• 1 to 3 years of experience in a call center, customer support, tele- sales or tele-calling role


• Freshers with strong communication skills and Zoho CRM knowledge are welcome to apply