Credit Processing Analyst

Digitide; Nagercoil; On-site; INR 420,000 - 660,000; Full time

Job summary

Digitide is seeking a Credit Processing Analyst to support back-office operations, ensuring accurate processing, records, and outstanding customer service. You will bridge financial processes with customers, handling applications, verification, and risk mitigation.

The ideal candidate has a finance-related degree and 2+ years in credit processing within BFSI, with strong analytical and communication skills. Proficiency in MS Office and processing software is desirable for efficient operations.

Qualifications

• Bachelor's degree in finance, business, or related field preferred.
• Minimum 2 years of experience in credit processing or similar role in BFSI.
• Strong analytical skills to interpret financial data and make informed decisions.
• Excellent written and verbal communication with a customer-centric approach.
• Proficiency in MS Office and credit processing software; confidentiality is essential.
• Independent worker capable of managing multiple tasks with prioritization.

Responsibilities

• Process and analyze credit applications in line with policies and regulations.
• Review and verify customer information and financial data for accuracy.
• Evaluate creditworthiness and decide on approvals or rejections.
• Maintain accurate records and documentation of processing activities.
• Communicate with customers, provide updates, and resolve queries.
• Collaborate with customer care to ensure seamless credit processing.
• Identify risks and implement controls to mitigate them.
• Stay updated on industry trends and best practices in credit processing.
• Assist in process improvements to enhance efficiency and customer satisfaction.
• Provide regular reports and insights on processing activities to management.

Skills

Analytical skills

Communication skills

MS Office

Attention to detail

Education

Bachelor's degree in finance or related field

Tools

Credit processing software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Credit Processing Analyst, you will play a vital role in our company's back-office operations. Your primary responsibility will be to ensure smooth and efficient credit processing, maintaining accurate records, and providing excellent customer service. You will be the bridge between our financial processes and our valued customers, ensuring a positive and satisfying experience.

Responsibilities

• Process and analyze credit applications, ensuring compliance with policies and regulations.
• Review and verify customer information, documents, and financial data for accuracy and completeness.
• Evaluate creditworthiness and make informed decisions on credit approvals or rejections.
• Maintain accurate records and documentation for all credit processing activities.
• Communicate with customers regarding their credit applications, providing updates and resolving queries.
• Collaborate with the customer care team to ensure a seamless customer experience throughout the credit process.
• Identify and mitigate potential risks associated with credit processing, implementing necessary controls.
• Stay updated with industry trends and best practices in credit processing and customer care.
• Assist in developing and implementing process improvements to enhance efficiency and customer satisfaction.
• Provide regular reports and insights on credit processing activities to the management team.

Qualifications

• A bachelor's degree in finance, business, or a related field is preferred.
• Minimum 2 years of experience in credit processing or a similar role, preferably in the BFSI sector.
• Strong analytical skills with the ability to interpret financial data and make informed decisions.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Proficiency in using MS Office suite and credit processing software (specific software knowledge is an asset).
• Attention to detail and a commitment to maintaining high standards of accuracy and confidentiality.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• A proactive and solution-oriented mindset, with a focus on continuous improvement.
• Willingness to stay updated with industry regulations and best practices in credit processing.
• A positive and professional attitude, with a passion for delivering exceptional customer service.

Job Info

• Job Identification 265785
• Job Category Customer Support/Operations | BPM