Credit Processing Analyst

Digitide; Indore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Digitide is seeking a Credit Processing Analyst to strengthen our back-office operations. You will process and analyze credit applications, assess creditworthiness, and maintain customer credit records to support customer satisfaction and retention.

The role requires 2+ years in credit processing, strong analytical abilities, and proficiency with credit processing software and MS Office. You will work with cross-functional teams to implement policies and deliver insights to management.

Qualifications

• Bachelor's degree in Finance, Business, or related field.
• 2+ years of credit processing or similar experience.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and customer-centric approach.
• Experience with credit processing software and MS Office.
• Knowledge of BFSI regulatory requirements.

Responsibilities

• Process and analyze credit applications with accuracy and regulatory compliance.
• Assess creditworthiness and determine limits and terms.
• Maintain customer credit records and payment histories.
• Collaborate with customer care to resolve inquiries and issues.
• Provide regular reports on credit processing activities to management.
• Mentor new team members on processing procedures.

Skills

Analytical thinking

Problem solving

Communication skills

Customer focus

Education

Bachelor's degree in Finance/Business or related field

Tools

Credit processing software

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Credit Processing Analyst, you will play a vital role in our company's back-office operations. Your primary responsibility will be to ensure smooth and efficient credit processing, maintaining high standards of customer service. This role is crucial for our business, as it directly impacts customer satisfaction and retention.

Responsibilities

• Process and analyze credit applications, ensuring accuracy and compliance with regulations.
• Review and assess creditworthiness of customers, making informed decisions on credit limits and terms.
• Maintain and update customer credit records, keeping track of payment histories and credit scores.
• Collaborate with the customer care team to resolve credit-related inquiries and issues promptly.
• Implement and monitor credit policies and procedures, suggesting improvements when necessary.
• Stay updated with industry trends and best practices in credit processing and customer care.
• Build and maintain strong relationships with customers, fostering a positive and professional image.
• Provide regular reports and insights on credit processing activities to the management team.
• Assist in training and mentoring new team members on credit processing procedures.

Qualifications

• Bachelor's degree in Finance, Business, or a related field is preferred.
• Minimum 2 years of experience in credit processing or a similar role.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using credit processing software and MS Office applications.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of credit scoring models and risk assessment techniques.
• Familiarity with regulatory requirements in the BFSI industry.
• Willingness to learn and adapt to new processes and technologies.
• A proactive and solution-oriented mindset is essential.

Job Info

• Job Identification 267618
• Job Category Customer Support/Operations | BPM