Credit Management Executive

Club Mahindra; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Club Mahindra in Chennai is seeking a proactive Collections and Credit Management professional to manage outstanding dues and drive timely collections while maintaining customer relationships. The role involves field travel and frequent client visits to recover payments while ensuring service quality.

You will coordinate with sales, finance, and operations, chase targets, and use MS Office tools to update records. Flexibility to travel and work six days a week is required.

Qualifications

• Graduate in any discipline (preferred).
• Prior experience in collections, sales, or customer handling is an added advantage.
• Willingness to travel extensively as per company requirements.
• Flexibility to work in a 6-day work schedule.

Responsibilities

• Manage end-to-end collections process to ensure timely recovery of outstanding payments.
• Conduct cold calling to follow up with customers regarding pending dues.
• Visit clients in person as required to facilitate collections (travel involved).
• Handle customer queries and provide service support effectively and professionally.
• Travel as per company requirements to support collections and service-related activities.
• Build strong relationships with customers to support payment recovery and retention.
• Maintain accurate records of collection activities and update internal systems regularly.
• Coordinate with internal teams (sales, finance, operations) to resolve disputes impacting collections.
• Meet and exceed collection targets and KPIs.
• Identify opportunities for cross-selling or retention during customer interactions.

Skills

Communication & negotiation

Cold calling

Customer-focused

Persuasion

Problem solving

Pressure handling

MS Office

Education

Graduate degree

Tools

MS Office

Job description

Credit Management:

We are looking for a proactive and target-driven Collections and Credit Management to manage outstanding dues, ensure timely collections, and maintain strong customer relationships. The role involves frequent travel and cold calling, requiring excellent communication and negotiation skills along with a focus on retention and revenue recovery.

Key Responsibilities

• Manage end-to-end collections process to ensure timely recovery of outstanding payments.
• Conduct cold calling to follow up with customers regarding pending dues.
• Visit clients in person as required to facilitate collections (travel involved).
• Handle customer queries and provide service support effectively and professionally.
• Travel as per company requirements to support collections and service-related activities.
• Build strong relationships with customers to support payment recovery and retention.
• Maintain accurate records of collection activities and update internal systems regularly.
• Coordinate with internal teams (sales, finance, operations) to resolve disputes impacting collections.
• Meet and exceed collection targets and KPIs.
• Identify opportunities for cross-selling or retention during customer interactions.

Required Skills & Competencies

• Strong communication and negotiation skills.
• Ability to handle cold calls confidently.
• Good interpersonal skills with a customer-focused approach.
• Strong persuasion and problem-solving abilities.
• Ability to work under pressure and meet strict deadlines.
• Basic knowledge of MS Office and reporting tools.

Eligibility Criteria

• Graduate in any discipline (preferred).
• Prior experience in collections, sales, or customer handling is an added advantage.
• Willingness to travel extensively as per company requirements.
• Flexibility to work in a 6-day work schedule.

Working Conditions

• 6 days working (as per company policy).
• Field-based role with regular travel requirements.