Collections Executive

Transworld Systems India; Mumbai; On-site; INR 223,200 - 390,600; Full time

Job summary

Transworld Systems India in Maharashtra is seeking a full-time debt collector for a night shift position. The role involves contacting debtors regarding overdue payments, negotiating solutions, and ensuring compliance with debt collection laws.

The ideal candidate must have strong English skills, 3-5 years of international collections experience, and the ability to work U.S. hours. A salary range of ₹20,000 to ₹35,000 per month is offered.

Qualifications

• 3-5 years of international collections experience is required.
• Experience in credit card collections is a plus.
• Knowledge of FDCPA and collection laws preferred.

Responsibilities

• Contact debtors to discuss overdue accounts.
• Handle inbound calls and provide payment solutions.
• Explain payment plans and importance of timely payments.
• Update account notes accurately and adjust statuses.
• Research and resolve disputed balances.
• Participate in team meetings and suggest improvements.

Skills

Strong English skills (written and verbal)

Communication skills

Negotiation skills

Active listening skills

Collections experience

International collections experience (U.S., U.K., AUS, UAE, EUR)

Education

HSC or 10+2 - Diploma / Graduation

Tools

Automated dialers

Job description

Please Note: English language proficiency is required for this role.

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India. Night shift
• Night shift (5.30 PM- 2.30 AM) (6.30 PM 3.30 AM)

Work Location: This is a Work from Office/Hybrid position and location is Vashi at:

7th Floor, Vishwaroop IT Park,

Sector 30-A, Vashi, Navi Mumbai

Shift: Night

Contact: Saiqa

Pay: 20,000.00 - 35,000.00 per month

In This Role, You Will:

• Contact debtors to discuss overdue accounts and negotiate payment options.
• Handle inbound calls from debtors and provide payment solutions.
• Explain payment plans and the importance of timely payments.
• Update account notes accurately and adjust statuses per guidelines.
• Research and resolve disputed balances.
• Review accounts to be recommended for closure and assists in report preparation.
• Adhering to all applicable laws and regulations related to debt collection.
• Participate in team meetings and suggest process improvements.
• Ensure compliance with debt collection laws and regulations.

Ideal Candidate Qualifications:

• Strong English skills (written verbal).
• Experience in credit card collections is a plus.
• Collections, sales, or retention experience required.
• 3-5 years of international collections experience (U.S., U.K., AUS, UAE , EUR) required.
• Must follow a set schedule, including breaks and lunches.
• Strong communication, negotiation, and active listening skills.
• Proficient in computer navigation.
• Experience with automated dialers preferred.
• HSC or 10+ 2 -Diploma / Graduation required
• Knowledge of FDCPA and collection laws preferred.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.