Assistant Manager - Collections

Delhivery; Mumbai, Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery in Mumbai seeks a Credit Control Specialist to drive collections, assess credit risk, and manage accounts with top clients. You will implement collection strategies, negotiate plans, and coordinate with sales and service teams to resolve billing issues.

Ideal candidates will have a finance or accounting degree, strong Excel skills, and experience in credit control and collections. The role requires leadership, precision, and the ability to handle tough conversations with customers.

Qualifications

• Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
• Proven experience in credit control, collections, or a similar role.
• Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
• Proficient in using Excel for data analysis.
• Detail-oriented with strong analytical and problem-solving abilities.
• Exceptional organizational skills and ability to manage multiple priorities.
• Effective communication skills, both written and verbal.
• Ability to lead a team

Responsibilities

• Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
• Implement collection strategies and follow-up procedures to minimize delinquent accounts.
• Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
• Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.
• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
• Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
• Collaborate with internal departments to resolve any billing or delivery issues that may impact timely payment.
• Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
• Review and update credit limits for customers based on their payment behavior and creditworthiness.
• Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.
• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors.
• Ensure periodic ledger reconciliation of the top clients.
• Reporting numbers to senior management.
• Lead a team and coordinate with stakeholders for timely resolutions.

Skills

Credit control & collections

Negotiation

Interpersonal skills

Excel

Analytical thinking

Team leadership

Communication skills

Education

Bachelor's degree in finance or accounting

Tools

Excel

Job description

Key Responsibilities -

1.CollectionsManagement:

• Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
• Implementcollection strategies and follow-up procedures to minimize delinquent accounts.
• Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
• Monitor customer accounts and maintain accurate records ofcollectionactivities, including payment promises and disputes.

2. Account Reconciliation:

• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
• Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
• Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.

3. Credit Assessment:

• Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
• Review and update credit limits for customers based on their payment behavior and creditworthiness.
• Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.

4. Reporting and Analysis:

• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors.
• Ensure periodic ledger reconciliation of the top clients.
• Reporting numbers to senior management

5. Stakeholder Management

Person Specifications/ Skillsets:

• Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
• Proven experience in credit control,collections, or a similar role.
• Strong knowledge of credit control principles,collections practices, and relevant laws/regulations.
• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
• Proficient in using Excel for data analysis.
• Detail-oriented with strong analytical and problem‑solving abilities.
• Exceptional organizational skills and ability to manage multiple priorities.
• Effective communication skills, both written and verbal.
• Ability to lead a team