Senior Manager - Collections / Credit Control

Delhivery; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery is seeking a Finance professional in Bengaluru to manage collections, credit control, and related reconciliations. The role requires evaluating customer credit, negotiating payment terms, and maintaining accurate records of collection activities.

The candidate should have strong Excel skills, analytical ability, and the capacity to lead a small team while coordinating with Sales, Customer Service, and Shipment teams to ensure timely payments and minimize delinquencies.

Qualifications

• Degree in finance or accounting is preferred.
• Experience in credit control or collections is required.
• Solid knowledge of credit control principles and regulations.
• Excellent negotiation and interpersonal skills.

Responsibilities

• Collections management: contact customers to ensure timely payments and implement follow-up procedures.
• Account reconciliation: perform regular reconciliations and resolve discrepancies with internal teams.
• Credit assessment: evaluate creditworthiness and set appropriate credit terms.
• Reporting and analysis: prepare MIS reports on revenue, provisions, and debtors; reconciliations of top clients; report to senior management.
• Stakeholder management: coordinate with sales, customer service, shipment teams to resolve billing or delivery issues.

Skills

Credit control

Collections

Negotiation

Excel

Communication

Team leadership

Analytical

Education

Bachelor's degree in Finance/Accounting

Tools

Excel

Job description

Key Responsibilities -

1. Collections Management:

• Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
• Implement collection strategies and follow-up procedures to minimize delinquent accounts.
• Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
• Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.
  

2. Account Reconciliation:

• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
• Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
• Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.
  

3. Credit Assessment:

• Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
• Review and update credit limits for customers based on their payment behavior and creditworthiness.
• Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.
  

4. Reporting and Analysis:

• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors.
• Ensure periodic ledger reconciliation of the top clients.
• Reporting numbers to senior management
  

5. Stakeholder Management

Person Specifications/ Skillsets:

• Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
• Proven experience in credit control, collections, or a similar role.
• Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
• Proficient in using Excel for data analysis.
• Detail-oriented with strong analytical and problem-solving abilities.
• Exceptional organizational skills and ability to manage multiple priorities.
• Effective communication skills, both written and verbal.
• Ability to lead a team