Credit Collections Analyst

Alvaria CX; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Alvaria CX in Bengaluru, Karnataka seeks a credit collection professional with 1–4 years of experience to manage collections and optimize receivables. The role emphasizes policy-based decisions and standardized procedures while collaborating with sales, customer service, and accounts receivable to ensure accurate reconciliations.

Key tasks include meeting collection targets, generating reports, and following up on invoices.

Qualifications

• 1–4 years of experience in credit collection.
• Bachelor's degree in commerce or a related field, BCom preferred.
• Sitting for long periods as part of the role.
• Strong written and spoken communication skills.

Responsibilities

• Meet collection targets and drive recovery actions.
• Provide hardcore collection experience to maximize outcomes.
• Generate regular collection and performance reports.
• Follow up on invoices via email and phone calls.
• Meet set target numbers.

Skills

Collection experience

Target-driven

Reporting

Follow-ups

Communication skills

Teamwork

Education

Bachelor's degree (BCom preferred)

Job description

Provides analysis and interpretation of the customers’ financial status for proper evaluation of risk and the establishment of proper credit limits. Interacts with sales support, customer service, and accounts receivable in reconciling accounts. Prepares recommendations and makes credit approval decisions on new accounts. Analyzes and reports on credit memo and write-off activity. Monitors and communicates credit concerns to management. This job is not for those responsible for placing routine calls to customers for collection of past due accounts. This role is focused on policy decisions/judgment regarding credit offers.

Develops, recommends, and implements policies and procedures for investigating and evaluating new and existing customer creditworthiness and extending or revoking credit lines/limits. Coordinates with internal departments to resolve billing disputes that may affect the ability to collect receivables. Reviews and makes recommendations regarding bad debt or write-offs. Investigates and analyzes credit risks, using available internet and credit agency tools and information. Recommends and implements credit extensions/revocations, and/or legal action where necessary. Develops and maintains relationships with outside credit agencies. Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives. Note: Incumbents whose primary focus is related to collection activities should be matched to the revised function 'FB'.

PRIMARY ROLE & RESPONSIBILITIES

• Should be able to meet collection targets
• Must have hardcore collection experience
• Should be able to generate reports
• Must be able to do follow ups against invoices via. emails and phone calls
• Should be able to meet Target numbers

SPECIALIZED KNOWLEDGE & SKILLS

• Ability to communicate complex information.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
• Demonstrated ability to learn and perform.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

JOB REQUIREMENTS

• 1 - 4 years of experience.
• Bachelor's degree in relevant field, BCom is preferred.
• Physical requirements include sitting for long periods of time.
• Should have good communication skills.
• Should be good with oral and written skills.