Collections Manager

Delhivery; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Delhivery is seeking a Financial Collections Specialist to manage collections, reconcile accounts, and assess creditworthiness for a diverse client base in Bengaluru. You will implement payment strategies, negotiate plans, and coordinate with sales and operations to resolve billing issues.

The role requires a finance or accounting degree, strong Excel skills, and proven experience in collections and credit control.

Qualifications

• Master’s or Bachelor’s degree in finance, accounting or related field preferred.
• Proven experience in credit control, collections, or similar roles.
• Strong knowledge of credit control principles, collection practices and applicable laws/regulations.
• Excellent negotiation and interpersonal skills with ability to handle difficult conversations.
• Proficient in Excel for data analysis.
• Detail-oriented with strong analytical and problem-solving abilities.
• Exceptional organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to lead a team.

Responsibilities

• Initiate contact with customers via phone, email, or letters to ensure timely payment of invoices.
• Implement collection strategies and follow-up procedures to minimize delinquent accounts.
• Negotiate payment arrangements and establish suitable payment plans with customers facing financial difficulties.
• Monitor customer accounts and maintain records of collection activities and disputes.
• Perform regular account reconciliations and investigate discrepancies.
• Collaborate with internal departments to resolve billing or delivery issues affecting payments.
• Evaluate creditworthiness of new and existing customers using financial data and credit reports.
• Review and adjust credit limits and terms; report to senior management.

Skills

Negotiation

Interpersonal skills

Excel

Analytical thinking

Organizational skills

Communication skills

Team leadership

Education

Master's degree in finance or accounting

Bachelor's degree in finance or accounting

Tools

Excel

Job description

Key Responsibilities -

1.CollectionsManagement:

• Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
• Implementcollection strategies and follow-up procedures to minimize delinquent accounts.
• Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
• Monitor customer accounts and maintain accurate records ofcollectionactivities, including payment promises and disputes.

2. Account Reconciliation:

• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
• Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
• Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.

3. Credit Assessment:

• Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
• Review and update credit limits for customers based on their payment behavior and creditworthiness.
• Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.

4. Reporting and Analysis:

• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors.
• Ensure periodic ledger reconciliation of the top clients.
• Reporting numbers to senior management

5. Stakeholder Management

Person Specifications/ Skillsets:

• Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
• Proven experience in credit control,collections, or a similar role.
• Strong knowledge of credit control principles,collections practices, and relevant laws/regulations.
• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
• Proficient in using Excel for data analysis.
• Detail-oriented with strong analytical and problem‑solving abilities.
• Exceptional organizational skills and ability to manage multiple priorities.
• Effective communication skills, both written and verbal.
• Ability to lead a team