Credit & Collections Representative

CAI Software Careers Page; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

CAI Software Careers Page is seeking a Credit & Collections Representative to handle business-to-business collections, customer account reconciliation, and general administration of a set account portfolios. Daily duties include monitoring and reconciling customer accounts, contacting customers by email and phone to review terms and payment strategies, and arranging payment plans for overdue balances.

You will also collaborate with Sales, Finance, and Customer Care to resolve disputes and

Qualifications

• 3+ years in a full-service credit/collection environment with emphasis on collections.
• Ability to interface well with all levels (Sales, Customer Care, Finance/Accounting).
• Must be persistent, professional, assertive, courteous and understanding with internal and external customers.
• Excellent written and oral communication skills.
• Ability to work independently and as part of a collections team.
• Able to prioritize multiple tasks in a busy environment.
• Proficient with MS Office (Excel, Word, Outlook).
• NetSuite experience preferred; Salesforce.com and GetPaid a plus.

Responsibilities

• Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts.
• Advise customers of actions and payment strategies; arrange payment plans for past due accounts.
• Communicate professionally via phone, email, mail, and fax to minimize delinquency and arrange/ negotiate payment schedules.
• Identify disputed accounts through research and customer notification; recommend solutions and pursue dispute resolution to secure payment.
• Research and coordinate with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes via a dispute tracker.
• Monitor creditworthiness of new & existing customers using D&B software and analyze financial statements.
• Prioritize work on accounts with the largest impact on collection metrics.
• Manage credit holds and recommend third-party collections as appropriate
• Provide weekly cash forecast updates; follow escalation paths to Sales, Service, and BU management.
• Record information regarding financial status of customers and status of collection efforts; support team projects and goals.

Education

BA preferred but not required

Tools

NetSuite

Salesforce

GetPaid

Job description

The role of the Credit & Collections Representative includes business-to-business collections, customer account reconciliation and general administration of a set account portfolios.

• Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts;


• Advise customers of necessary actions and payment strategies; arrange payment plans for accounts with past due balances;


• Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and arrange/ negotiate payment schedules when required;


• Identify disputed accounts through research and customer notification; then make recommendations to business leadership for optimum business solutions and follow dispute resolution to completion to secure payment;


• Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes via a dispute tracker technology;


• Monitor creditworthiness of new & existing customers using D\&B software and analyze financial statements;


• Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics;


• Manage credit holds and recommend third-party collections as appropriate


• Provide weekly cash forecast updates;


• Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management;


• Record information regarding the financial status of customers and the status of collection efforts; and


• Actively support team projects and goals;

Job Requirements:

• B.A. preferred but not required;


• 3+ years working in a full service credit/collection environment with heavy emphasis on collections;


• Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting);


• Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers;


• Must possess excellent written and oral communication skills;


• Must be able to work independently and as part of a collections team;


• Ability to prioritize multiple tasks in a busy work environment;


• Proficiency with MS Office (particularly Excel, Word and Outlook);


• NetSuite experience is preferred; and experience with Salesforce.com and GetPaid a plus