Collection Officer - Finance

SGS; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

SGS is seeking a Collection Officer – Finance in Hyderabad to manage timely customer payments and monitor aging accounts. You will contact customers by phone and email, track commitments, and resolve payment queries in coordination with Accounts Receivable and Credit Control.

Ideal candidates have 3–4 years of collections-related experience, proficiency in Excel, and exposure to ERP systems such as Oracle or SAP. Strong communication and meticulous record-keeping are essential for success.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Commerce, or a related field.
• 3–4 years of relevant experience in Collections, Accounts Receivable, Credit Control, Customer Service, or Finance Operations.
• Strong understanding of customer account follow-up, aging analysis, payment commitments, dispute resolution, and collection processes.
• Experience with ERP systems such as Oracle, SUN Systems, SAP, or similar finance platforms.
• Proficient in Microsoft Excel, with the ability to work with customer statements, aging schedules, and collection trackers.
• Exposure to Power BI, automated collection tools, or banking platforms is an added advantage.
• Strong English communication, negotiation, and interpersonal skills.
• High attention to detail, with good time management and organizational skills.

Responsibilities

• Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.
• Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action.
• Record collection activities, customer responses, payment commitments, and follow-up actions in the ERP or collection tracking system.
• Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures.
• Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries and disputes.
• Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.
• Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue commentary.
• Maintain complete and accurate collection records and supporting documentation for audit and management review.
• Ensure compliance with company policies, internal controls, and collection procedures.
• Contribute to improving collection effectiveness and cash flow visibility.

Skills

Accounts Receivable

Collections

Customer Service

ERP Systems

Microsoft Excel

Power BI

Negotiation

English Communication

Education

Bachelor’s degree in Accounting, Finance, Business Administration

Tools

Oracle

SUN Systems

SAP

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

We are looking for a Collection Officer – Financeto join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records.

• Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments.
• Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action.
• Record collection activities, customer responses, payment commitments, and follow-up actions accurately in the ERP or collection tracking system.
• Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures.
• Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries, disputes, and allocation issues.
• Follow up on promised payment dates and **escalate** missed commitments or high-risk accounts to the line manager.
• Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary.
• Maintain complete and accurate collection records, customer correspondence, and supporting documentation for audit and management review.
• Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards.
• Contribute to improving collection effectiveness, reducing overdue balances, and strengthening cash flow visibility.

Qualifications

What We're Looking For

• Bachelor’s degree in Accounting, Finance, Business Administration, Commerce, or a related field.
• 3–4 years of relevant experience in Collections, Accounts Receivable, Credit Control, Customer Service, or Finance Operations.
• Good understanding of customer account follow-up, aging analysis, payment commitments, dispute resolution, and collection processes.
• Experience with ERP systems such as Oracle, SUN Systems, SAP, or similar finance platforms is highly desirable.
• Proficient in Microsoft Excel, with the ability to work with customer statements, aging schedules, and collection trackers.
• Exposure to Power BI, automated collection tools, or banking platforms is an added advantage.
• Strong English communication, negotiation, and interpersonal skills.
• High attention to detail, with good time management and organizational skills.