Collections Assistant

AuthBridge; Gurugram District; On-site; INR 350,000 - 700,000; Full time

Job summary

AuthBridge is seeking an Accounts Receivable/Collections professional to manage overdue balances and negotiate settlements. You will engage delinquent accounts via multiple channels, structure payment plans, and resolve billing issues in partnership with sales and billing teams.

The role requires 2–3 years in collections, strong Excel and ERP software skills, and clear communication with clients. This on-site position offers growth within a regulated financial environment.

Qualifications

• 2 to 3 years of direct experience in collections, AR, or credit control.
• High school diploma required; Bachelor’s degree preferred.
• Proficiency in MS Excel (VLOOKUPs, Pivot Tables) and ERP/accounting software.
• Exceptional verbal and written communication to handle difficult conversations.
• Basic understanding of fair debt collection practices, credit terms, and local regulations.
• Strong analytical capabilities to reconcile complex accounts and identify payment blockers.

Responsibilities

• Monitor assigned accounts receivable balances and track collections against monthly targets.
• Contact delinquent accounts via phone, email, and letters to negotiate prompt payment.
• Negotiate payment plans, settlements, or extensions within guidelines.
• Investigate billing queries and rate discrepancies with internal teams.
• Maintain real-time records of client interactions and collection activities in the CRM/ERP system.
• Account for incoming payments and apply payments to correct customer accounts.
• Identify non-responsive or high-risk accounts and prepare documentation for escalation.

Skills

Communication

Compliance Knowledge

Problem-Solving

Experience in collections

Education

High school diploma

Bachelor’s degree in Accounting, Finance, or Business Administration

Tools

MS Excel (VLOOKUPs, Pivot Tables)

ERP/Accounting Software

Job description

Roles and Responsibilities :

• Portfolio Management: Monitor assigned accounts receivable balances to identify overdue accounts and track collection progress against monthly targets.
• Customer Engagement: Contact delinquent accounts via phone, email, and formal letters to negotiate prompt payment and resolve past-due balances.
• Payment Structuring: Negotiate payment plans, settlements, or extensions within established organizational credit guidelines.
• Dispute Resolution: Investigate customer billing queries, rate discrepancies, and missing invoice details in coordination with internal billing and sales teams.
• Record Keeping: Maintain detailed, real-time records of all client interactions, payment promises, and collection activities in the CRM/ERP system.
• Financial Reconciliation: Account for incoming payments, process wire/card transactions, and assist in applying payments to correct customer accounts.
• Account Escalations: Identify non-responsive or high-risk accounts and prepare necessary documentation for legal proceedings or third-party collection agencies.

Job Requirements :

• Experience: 2 to 3 years of direct experience in business-to-business (B2B) or business-to-consumer (B2C) collections, accounts receivable, or credit control.
• Education: High school diploma required; Bachelor’s degree in Accounting, Finance, or Business Administration is preferred.
• Technical Skills: Proficiency in MS Excel (VLOOKUPs, Pivot Tables) and experience with ERP/accounting software.
• Communication: Exceptional verbal and written communication skills to handle difficult conversations with tact, firmness, and professionalism.
• Compliance Knowledge: Basic understanding of fair debt collection practices, credit terms, and local financial regulations.
• Problem-Solving: Strong analytical capabilities to reconcile complex accounts and identify underlying payment blockers.