Associate Finance Admininstrative Representative II

(CHL) Ecolab; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Ecolab in India is seeking a Senior Collection Analyst to manage complex collection activities, lead escalated cases, and support the supervisor in implementing effective collection strategies. This role ensures timely cash application, accurate reconciliation of customer accounts, and proactive risk assessment for overdue receivables.

You will collaborate with sales, customer service, and finance teams, reconcile orders, issue dunning letters, monitor overdue accounts, and prepare performance

Qualifications

• Bachelor's degree in finance, Accounting, or related discipline.
• Proficiency in MS Office and familiarity with ERP/CRM systems.
• 5-7 years of experience in collections or credit analysis.
• Excellent communication and negotiation abilities.
• Strong analytical and reporting skills.

Responsibilities

• Work cross-functionally with sales, customer service, and finance to resolve billing or statement issues and support timely cash application.
• Support the supervisor in implementing collection strategies and training junior staff.
• Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve discrepancies.
• Prepare and issue manual dunning letters across levels per procedures.
• Monitor the auto-dunning process and flag deviations.
• Assess credit risk for overdue accounts and report findings.
• Liaise with legal teams for litigation or advanced recovery actions.
• Maintain tracker and follow-up dates for collection communications.
• Contact customers to follow up on payments, address disputes, and provide invoice copies.
• Handle escalated collection cases and negotiate payment solutions.
• Prepare detailed reports on collection performance and trends.
• Manage Top 80 or strategic customers.

Skills

MS Office

Communication

Negotiation

Analytical skills

Reporting

Education

Bachelor's in Finance

Tools

ERP/CRM systems

Job description

Senior Collection Analyst - Job Description

Position Details

Position Title: Senior Collection Analyst

Department: Finance / Accounts Receivable

Reports To: Collection Supervisor

Role Overview

The Senior Collection Analyst is responsible for managing complex collection activities, leading escalated case handling, and supporting the supervisor in implementing effective collection strategies. This role ensures timely cash application, accurate reconciliation of customer accounts, and proactive risk assessment for overdue receivables. The analyst also collaborates with cross-functional teams, manages strategic customer accounts, and provides detailed reporting to support decision-making and collection performance improvement.

Key Responsibilities

• Work closely with sales, customer service, and finance teams to resolve billing or Statement related issues and help team members for timely cash application.
• Support the supervisor in implementing collection strategies and training junior staff.
• Reconcile orders to match customer records, validate credits or debits, process unapplied cash, and resolve discrepancies in accounts.
• Prepare and issue manual dunning letters across various levels in line with established procedures.
• Monitor the auto-dunning process as per the defined scheduler, promptly highlight any deviations.
• Monitor overdue accounts, conduct credit risk assessments based on delay and overdue, and highlight the risk.
• Liaise with legal teams for accounts requiring litigation or advanced recovery actions.
• Maintain tracker and record of collection communication and follow-up dates.
• Contact customers via phone, email, or mail to follow up on payments, address disputes, and provide invoice or statement copies.
• Handle escalated collection cases and negotiate payment solutions with clients.
• Prepare detailed reports on collection performance and trends.
• Handle Top 80 or strategic customers.

Qualifications

• Bachelor's degree in finance, Accounting, or related discipline.
• Proficiency in MS Office and familiarity with ERP/CRM systems.
• 5-7 years of experience in collections or credit analysis.
• Excellent communication and negotiation abilities.
• Strong analytical and reporting skills.

Competencies

• Accuracy and attention to detail
• Strong communication Verbal/Written
• Advanced case handling
• Data analysis and reporting
• Disputes/Conflict resolution

Key Performance Indicators (KPIs)

• Percentage of accounts receivable collected on time - Pass due %
• Resolution Rate (escalated cases closed within timelines)
• Accuracy & Timeliness of Reports