Coordinator - Level 2 - Orthopaedics

MHC; Vaishali; On-site; INR 335,000 - 469,000; Full time

Job summary

MHC is seeking a qualified hospital administrator to handle a broad range of administrative and clerical duties in Bihar.

You will coordinate patient care, manage OPD appointments, and ensure smooth operations across departments, including diagnostics and billing. The role requires 2–4 years of experience, with strong MS Office skills and excellent communication.

Qualifications

• Graduate/ Post Graduate in Management.
• 2-4 years of relevant experience in hospital administration.
• Proficient in MS Word, Excel, PowerPoint and Outlook.
• Excellent communication and interpersonal skills; proactive and self-driven.

Responsibilities

• Coordinate between patients and doctors and other departments.
• Manage OPD appointments and follow-up with patients.
• Coordinate OP to IP and OP to Pharmacy transitions.
• Coordinate patient movements to Diagnostics/Procedure/Non-invasive cardiology.
• Prepare monthly department data and statistics.

Skills

Communication skills

Interpersonal skills

Proactive

Self-driven

MS Word

MS Excel

PowerPoint

Outlook

Education

Graduate/Post Graduate in Management

Hospital Administration

Tools

Word processing

Excel

PowerPoint

Outlook

Job description

To provide wide range of administrative & clerical services.

Core Responsibilities

• To coordinate (OP & IP) between the patients and the doctors or any other department if in case any patient faces any problem. (Vary department wise).
• To manage OPD appointments & Follow up with patients for OPD / Procedure.
• To coordinate conversion from OP to IP & OP to Pharmacy.
• To coordinate OP movement to Diagnostics / Procedure / Non-invasive cardiology.
• To get number of planned discharges from treating doctors and share the same with ALOS team.
• To collate data for presentation in Monthly Departmental meeting. And prepare all the statistics of the department.
• To look after the pre-op, new patients and inform the doctor accordingly.
• Follow up of the admitted patients to be done as follows: - (vary department wise)
  • Keep track of all kinds of patients (Cash/Insurance/Corporate)
  • Query RESOLUTION to be done for TPA/ Corporate patients.
  • Departmental indents to be taken care of.
  • Look after the Maintenance of the department.
  • To look after operation theatre (OT) bookings.
  • To look after bill settlement of the patient.
• To arrange for departmental meetings and CMEs and ensure participation of departmental staff in all events/meetings/conferences.
• Departmental promotional activities to be done as per instruction.
• To handle all the official/administrative work of the doctors.
• To ensure adherence to attendance management system of the department (including punching and roster).
• To ensure effective and efficient utilization of departmental funds.
• Keep track of Employee vaccination for all Doctors & Employees &

ensure preservation of data to meet NABH compliance.

IV. KEY RESULT AREAS

• Ensure participation of the department in forums is not less than 75%
• Ensure Employee vaccination records are up to date
• Ensure attendance management system is adhered & implemented with no errors
• To ensure no escalations are received from internal & external customers on documentation & billing

V. JOB REQUIREMENTS

Minimum Qualifications

• Graduate/ Post Graduate in Management, Hospital Administration

Experience

• 2-4 years

Technical Skills

• Expertise in Word, Excel and PowerPoint & Outlook operations.
• Ability to meet deadlines while ensuring that the focus on quality is not diluted.

Behavioural Skills

• Good Communication & Inter personal skills, Pro activeness, Self Driven.
• Presentable
• Punctuality/Dress code/ Adherence to hospital policies