Coordinator - Neurology

Max Healthcare; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Max Healthcare in Delhi is seeking a Coordinator Level-1 to streamline administrative clerical services and ensure patient satisfaction. You will act as the communication focal point between the medical team and patients, coordinate appointments, and manage patient records with accuracy and confidentiality.

Ideal candidates have Graduation and 2–3 years of relevant experience, plus strong communication and multitasking abilities to handle diverse tasks efficiently.

Qualifications

• Minimum Graduation required.
• 2–3 years of relevant experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the focal point of communication between the medical team and the patients.
• Schedule appointments and manage conflicts.
• Create and update patients' electronic health records.
• Custody, circulation, control, retention and secure disposal of confidential information.
• Arrange local and international travel and stay arrangements.
• Manage admission and discharge processes.
• Prepare minutes of meetings, proposals and MIS reporting.
• Review reports and prepare background documents and outgoing mails.
• Provide superior customer service to all patients.

Skills

Good communication

Interpersonal skills

Multi-tasking

Critical thinking

Education

Graduation

Job description

Job Description

Job Details

Job Title: Coordinator Level -1

Reporting Supervisor: HOD

Job Purpose

To ensure smooth running of the dept ensuring patient satisfaction to provide wide range of administrative clerical Services.

Key Responsibilities

• Acting as the focal point of communication between the medical team and the patients.
• Responsible for scheduling appointments effectively and managing conflicts if any.
• Responsible for creating and updating patients electronic health records.
• custody, circulation, control, retention and secure disposal of confidential information.
• Arranging for local as well as international travel stay arrangements in a timely, cost effective and appropriate manner.
• Responsible for admission and discharge process.
• Preparation of minutes of the meetings, proposal and presentations including Data Analysis Research with MIS reporting.
• Review summarize miscellaneous reports and documents; prepare background documents and outgoing mails as necessary.
• Provide superior customer service to all patients.

Key Performance Indicators

Measurable

Deliverables

• Timely delivery of assigned responsivities.
• Standard delivery on KRA s.

Job Requirements

Minimum Qualifications: Graduation

Experience: 2-3 years of relevant experience.

Behavioural Skills

• Good Communication skills.
• Good Interpersonal skills.
• Ability to handle multiple tasks.
• Ability to analyze critical situations

Technical Skills

• Analytical innovative bent of mind and detail orientation
• Service Excellence
• Team Player

Language Skills

English Hindi

Key Interactions

Key External Contacts

• Front Office
• Nursing
• Physician
• Inter Intra department Coordination
• Sales Marketing Team
• Patients
• Attendants
• Referring Doctors
• CME Coordinators