Associate Patient Services

Cytecare Hospitals Pvt. Ltd.; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Cytecare Hospitals Pvt. Ltd. in Bengaluru invites a Customer/Patient Services Associate to join our patient experience team. You will handle OP registration, admissions, discharge coordination, and patient navigation across departments.

The role involves assisting billing queries, insurance documentation, TPA coordination, and coordinating with Nursing, Billing, Insurance, Diagnostics, and Clinical teams to ensure seamless care delivery and positive patient experiences.

Qualifications

• Education: Any Graduate; MBA in Hospital Management preferred.
• Experience: Min 1 year in hospital OP/IP billing, admission and conversion.
• Freshers can apply for OP Registration.

Responsibilities

• Handle OP registration, IP admissions, discharge coordination, and patient navigation across departments.
• Assist patients with billing queries, estimates, insurance documentation, and TPA coordination.
• Support clinic coordination including doctor schedules, queue management, and appointment confirmations.
• Act as the first point of contact for patient concerns and service recovery, escalating when required.
• Ensure accurate demographic entry in HIS and completeness of patient documentation.
• Guide patients through diagnostic, consultation, and admission processes to minimize wait time.
• Coordinate with Nursing, Billing, Insurance, Diagnostics, and Clinical teams for seamless care delivery.
• Support discharge planning by coordinating clearances, billing readiness, and patient education.
• Capture patient feedback, assist PREM / PROM collection, and support experience improvement initiatives.
• Maintain courteous communication and professional conduct at all touchpoints.
• Ensure compliance with NABH patient rights & responsibilities and confidentiality standards.
• Assist in managing Google reviews and feedback responses as guided by the Patient Experience team.
• Support estimation, conversion, and retention processes by following up on pending cases and walk-ins.
• Maintain daily logs, reports, and shift handovers as required.

Skills

Interpersonal Skill

Communication Skill

English language

Empathy

Patient Handling

Multitasking

Basic Billing

Insurance Understanding

Attention to detail

Team Player

Professional Grooming

Data entry familiarity

Education

Any Graduate

MBA in Hospital Management (preferred)

Job description

• Handle OP registration, IP admissions, discharge coordination, and patient navigation across departments.


• Assist patients and attendants with billing queries, estimates, insurance documentation, and TPA coordination.


• Support clinic coordination including doctor schedules, queue management, and appointment confirmations.


• Act as the first point of contact for patient concerns and service recovery, escalating appropriately when required.


• Ensure accurate demographic entry in HIS and completeness of patient documentation.


• Guide patients through diagnostic, consultation, and admission processes to minimize wait time and confusion.


• Coordinate with Nursing, Billing, Insurance, Diagnostics, and Clinical teams to ensure seamless care delivery.


• Support discharge planning by coordinating clearances, billing readiness, and patient education.


• Capture patient feedback, assist PREM / PROM collection, and support experience improvement initiatives.


• Maintain courteous communication and professional conduct at all touchpoints.


• Ensure compliance with hospital policies, NABH patient rights & responsibilities, and confidentiality standards.


• Assist in managing Google reviews and feedback responses as guided by the Patient Experience team.


• Support estimation, conversion, and retention processes by following up on pending cases and walk-ins.


• Maintain daily logs, reports, and shift handovers as required

• Handle OP registration, IP admissions, discharge coordination, and patient navigation across departments.


• Assist patients and attendants with billing queries, estimates, insurance documentation, and TPA coordination.


• Support clinic coordination including doctor schedules, queue management, and appointment confirmations.


• Act as the first point of contact for patient concerns and service recovery, escalating appropriately when required.


• Ensure accurate demographic entry in HIS and completeness of patient documentation.


• Guide patients through diagnostic, consultation, and admission processes to minimize wait time and confusion.


• Coordinate with Nursing, Billing, Insurance, Diagnostics, and Clinical teams to ensure seamless care delivery.


• Support discharge planning by coordinating clearances, billing readiness, and patient education.


• Capture patient feedback, assist PREM / PROM collection, and support experience improvement initiatives.


• Maintain courteous communication and professional conduct at all touchpoints.


• Ensure compliance with hospital policies, NABH patient rights & responsibilities, and confidentiality standards.


• Assist in managing Google reviews and feedback responses as guided by the Patient Experience team.


• Support estimation, conversion, and retention processes by following up on pending cases and walk-ins.


• Maintain daily logs, reports, and shift handovers as required

Qualifications

Education: Any Graduate. With MBA in Hospital Management will be preferred

Experience: Min 1 years of experience into Hospital OP & /or IP billing, admission and conversion. Freshers can apply for OP Registration.

Must have skills

• Interpersonal Skill


• Communication Skill


• Good Hold on English language


• Empathy


• Patient Handling


• Multitasking in high-pressure environments


• Basic Billing & Insurance Understanding


• Attention to detail in documentation


• Team Player


• Professional Grooming


• Comfort with systems and data entry