Front Office Receptionist - (Health Checks,IPD,OPD )

Jupiter Hospital; Thane; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Jupiter Hospital in Maharashtra, India seeks a patient-focused front desk receptionist who can manage queries, guide visitors, and assist with appointment scheduling. The role involves handling OPD related inquiries, providing information on services and timings, and maintaining reception area standards.

The ideal candidate will be adept at patient communication, have basic HIS experience, and work collaboratively with doctors and staff to ensure a smooth patient flow and accurate records.

Formación

• Patient-focused receptionist with hospital experience.
• Excellent communication with patients, doctors and staff.
• Strong telephone etiquette and courteous service.
• Ability to manage front desk operations and patient queries.

Responsabilidades

• Handle patient queries and guide visitors at the front desk.
• Assist patients with scheduling appointments and directing to departments.
• Scan and upload consultation details into HIS as required.
• Maintain records and keep departmental registers up to date.
• Ensure reception, consulting and lobby areas are clean and orderly.

Conocimientos

Patient care

Communication

Telephone etiquette

Interpersonal skills

Attention to safety

Hospital navigation

Herramientas

HIS software

Descripción del empleo

Job Profile

a. Patient oriented:

• Taking good care of patients
• Handling patient queries
• Assist patients with wheelchair facility
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Appointment booking & scheduling
• Providing appropriate information on all hospital facilities and services
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone nos
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal
• Shall give information on OPD
• Shall give information on Health Check Packages
• Shall give information on Diagnostic Services
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service
• Shall help regarding where to collect the reports

b. Inventory oriented:

• Daily check of inventory
• Indenting of stock as per the requirement
• Showing acknowledgement & transfer of stock
• Showing consumption of used items
• Keeping inventory up-to-date

c. Medication related:Not Applicable

d. Department related:

• Maintenance of records and registers for the department
• Keeping all necessary updates related to department
• Preparing the monthly reports of the respective clusters
• Checking OPD consultation rooms for cleanliness and stationary available.

Skills

a. Technical know how:

• Detailed knowledge about facilities and services
• Basic knowledge about HIS

b. Alertness:

• Comfort level of the patient
• Patient safety
• Doctors available in the OPD
• Expected time of doctors arrival

c. Interpersonal skills:

• Good communication with patients, doctors, front office & colleagues
• Telephone etiquettes
• Polite & courteous

d. Basic Emergency training:

• Requires training in patient safety & wheel chair management
• Requires training in fire safety
• Requires training in first aid & BLS

e. Additional responsibilities if any

• Answer all hospital specific queries politely and patiently with a smile and looking directly at the client.
• Shall be able to give directions for facilities.
• Shall provide the patient with information about free access, limited access & restricted areas of the hospital.
• Shall provide the patient with information on available services along with tariff, formalities and timings.
• Shall direct the patient in case of grievances to the Public Relations Officer (PRO) of the hospital.
• For employment related inquiries, shall direct them to the HRD Dept. of the hospital after taking prior approval from the dept.
• In case of personal/ Business Guests in the hospital, the concerned dept or employee shall be contacted and requested to escort the guest.
• Medical representatives shall be permitted in the hospital only on the days which shall be approved as the Hospital Policy manual.
• Maintain list of all the departments in the hospital along with the list of telephone numbers in the hospital.
• Endeavour to enter all the records in the software
• Ensure cleanliness and hygiene in reception, consulting and lobby area and supervise the ward boy / ayah / sweeper for the same.
• To control the flow of patients into the respective departments.
• Should a very clear idea of the type of concessions offered by the hospital and advise the patient accordingly.
• Responsible for giving up-to-date information to the senior’s o day to day activities and any other incidents in the department.
• Responsible for maintaining and giving accurate MIS reports on time.