Coordinator_ After Sales Service and Inside Coordination

Platinum Support Services; Gurugram District; Vor Ort; INR 400.000 - 700.000; Vollzeit

Zusammenfassung

Platinum Support Services in India is seeking a capable coordinator to lead service engineers and ensure swift resolutions for complaints. You will drive cross-functional actions, track repair status and ensure timely escalation where needed.

The role requires coordinating with client teams and management to monitor MIS reports, daily logs, and resolution metrics, with a relentless focus on service TAT to meet SLAs and boost customer satisfaction.

Qualifikationen

• 2+ years experience coordinating/service engineers and inside coordination.
• Strong communication and Excel skills.
• Experience in glass/building material industry preferred.

Aufgaben

• Log complaints and effectively lead service engineers for swift resolution.
• Coordinate with client teams and management to track repair status.
• Prepare MIS reports, daily logs and resolution metrics.
• Monitor service TAT to meet SLAs and boost customer satisfaction.

Kenntnisse

Experience managing service engineers

Client coordination

Communication skills

Leadership

Tools

Excel

Jobbeschreibung

Log complaints & effectively lead service engineers for swift resolution.

Coordinate with client teams & management to track repair status.

MIS reports, daily logs & resolution metrics.

Monitor service TAT to meet SLAs & boost customer satisfaction.

Required Candidate profile

Energetic individual with 2+ yrs experience managing service engineers & inside coordination (glass/building material industry preferred). Strong communication & Excel skills. Male / Female.