Service Engineer

Acme Air Equipments Co.; Ahmedabad District; On-site; INR 300,000 - 550,000; Full time

Job summary

Acme Air Equipments Co.

in India seeks a service operations coordinator to schedule service technicians to sites on receipt of customer complaints and to coordinate with the site service team to generate site reports.

Responsibilities

• Schedule service technicians to sites upon receipt of customer complaints
• Coordinate with site service team and generate site reports/commissioning reports
• Prepare and maintain records in Excel of all site service visits
• Analyse and prepare CAPA reports after site visits
• Acknowledge after-sales inquiries (spares, repair, replacement, service) and submit quotes
• Follow up on quotes submitted against after-sales business inquiries
• Identify and generate leads for after-sales business, month on month
• Generate firm orders against after-sales inquiries month on month
• Analyse and hold meetings with QC, Production, Purchase & Design to reduce under warranty cases
• Acknowledge receipt of customer property at Factory and coordinate with QC/Prd Team to submit estimates
• Monitor progress of repairs of customer property at our Factory and expedite completion
• Maintain records of all repair/servicing cases at our Factory
• Identify and conduct online/offline presentations to existing/old customers, every month
• Collect satisfactory performance reports from existing/old customers, every month
• Coordinate with Accounts/Support/CRM teams to ensure timely receipt of payments
• Conduct sessions/discussions with service technicians monthly
• Submit daily reports by email with details of customers contacted, service calls, workshop repairs, and payments
• Submit monthly reports by email by the 1st/2nd of every month and schedule face-to-face meetings with reporting manager
• Coordinate with internal departments for smooth execution of orders, coordinate with customers visiting our Factory, and prepare ISO documents/audits
• Attend trade shows/online seminars/webinars as required

Job description

Role & responsibilities

To schedule service technician to site upon receipt of customer complaint To co-ordinate with site service team and generate suitable site report/commissioning report To prepare and maintain suitable records in excel file of all site service visits carried out To analyse and prepare complete CAPA report after completion of site visit. Record to be maintained. To acknowledge after sales inquiries (spares, repair, replacement, service) and submit suitable quote to customer To followup on all quotes submitted against after sales business inquiries To identify and generate leads for after sales business, month on month basis To generate firm orders against after sales business inquiries month on month basis. To analyse and hold meeting with QC, Production, Purchase & Design Teams to reduce under warranty cases To acknowledge receipt of customer property at Factory, co-ordinate with QC/Prd Team and submit suitable estimate to customer To monitor progress of repairs of customer property at our Factory, submit regular status to customer and expedite the completion of repair. To maintain complete records of all cases of repairs/servicing at our Factory To identify and conduct presentation online/offline to existing/old customers, every month. To identify and collect satisfactory performance reports from existing / old customers, every month To co-ordinate with Accounts/Support/CRM teams to ensure timely receipt of customer payments. To conduct sessions/discussion with service technicians on monthly basis To submit daily report by email. It should have short details on customers contacted with contact person details, service calls update, workshop repair cases, payment follow up etc. To submit monthly report by email by 1/2 of every month and schedule face to face meeting with reporting manager. To co-ordinate with internal departments for smooth execution of Orders, Co-ordinate with customers visiting our Factory, preparation and submission of ISO documents/audits. To attend trade shows/ online seminars / webinars as and when required