Walk-in | International Customer Service Representative

Wroots Global; Bengaluru; On-site; INR 540,000 - 660,000; Full time

Job summary

Wroots Global in Bengaluru is hiring an International Voice Process Executive to handle inbound and outbound calls from international customers, resolve queries, and provide accurate information to ensure a high-quality experience.

This full-time role offers up to 6 LPA, rotational night shifts, 5 working days with 2 offs, and opportunities for growth. Freshers and experienced candidates may apply, with prior international BPO experience a plus.

Qualifications

• Excellent spoken English and strong communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving abilities.
• Basic computer and MS Office knowledge.
• Willingness to work in rotational/night shifts.
• Freshers or experienced candidates may apply.
• Prior international BPO/voice process experience is a plus.

Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer queries professionally and within defined timelines.
• Maintain excellent communication and customer service standards.
• Accurately update customer information and call details in the CRM/system.
• Follow company policies, process guidelines, and quality standards.
• Meet defined targets for productivity, quality, and customer satisfaction.
• Escalate complex issues to the appropriate team when required.

Skills

Fluent English

Communication skills

International customers

Active listening

Problem solving

MS Office

Night shifts

Freshers welcome

BPO experience

Tools

CRM

Job description

International Voice Process Executive

Job Title: Customer Service Executive International Voice Process

Salary: Up to 6 LPA
Working Days: 5 Days Working
Week Offs: 2 Days Off
Process: International Voice / Customer Support
Shift: Rotational shifts, including night shifts
Location: Bangalore

Employment Type: Full-time

Contact Person: HR Anthony ( 8618775432)

Job Summary:

We are looking for confident and customer-focused professionals to join our International Voice Process team. The role involves handling international customers over the phone, resolving queries, providing accurate information, and ensuring a high-quality customer experience.

Key Responsibilities:

• Handle inbound/outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer queries professionally and within defined timelines.
• Maintain excellent communication and customer service standards.
• Accurately update customer information and call details in the CRM/system.
• Follow company policies, process guidelines, and quality standards.
• Meet defined targets for productivity, quality, and customer satisfaction.
• Escalate complex issues to the appropriate team when required.

Candidate Requirements:

• Excellent spoken English and strong communication skills.
• Comfortable communicating with international customers.
• Good listening and problem-solving abilities.
• Basic computer and MS Office knowledge.
• Willingness to work in rotational shifts/night shifts.
• Freshers and experienced candidates can apply, depending on process requirements.
• Candidates with prior international BPO/voice process experience will have an added advantage.

Compensation & Benefits:

• Salary: Up to 6 LPA, depending on experience, communication skills, and interview performance.
• 5 days working + 2 rotational weekly offs.
• Opportunity to work with international customers.
• Performance-based growth opportunities.
• Training and career development opportunities.
• Attractive incentives/benefits as applicable.

Ideal Candidate:

The ideal candidate should be fluent in English, confident on calls, customer-oriented, and comfortable working in a fast-paced international voice process environment.