Customer Service - International Voice/Chat Process

Emblaze Hiring Solutions; Pune District, Ahmedabad District; On-site; INR 300,000 - 700,000; Full time

Benefits offered by this job

Freshers up to 3 LPA

Experienced up to 7 LPA

Cab facility and incentives

Job summary

Emblaze Hiring Solutions in Pune is seeking customer support associates to handle inbound/outbound chats and calls for international clients. You will understand queries, provide accurate resolutions, and maintain a high-quality customer experience.

The role welcomes freshers with excellent English skills and prefers candidates with prior international BPO experience. Expect 247 rotational shifts, basic computer use, and strong communication abilities.

Qualifications

• Freshers with excellent English communication skills are welcome.
• Graduate / Undergraduate candidates can apply depending on the process.
• Candidates with prior international BPO/customer service experience will be preferred.

Responsibilities

• Handle inbound/outbound customer chats/calls for international clients.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain professional communication and deliver a high-quality customer experience.
• Identify customer requirements, troubleshoot basic issues and provide solutions.
• Follow defined process guidelines, quality standards and compliance requirements.
• Document customer interactions accurately in the CRM/system.
• Escalate complex issues to the appropriate team when required.
• Meet defined targets related to quality, productivity, customer satisfaction, and attendance.

Skills

Excellent spoken English

Strong communication

Active listening

Basic computer skills

Typing skills

Rotational shifts

Job description

Job Responsibilities

• Handle inbound/outbound customer chats/calls for international clients.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain professional communication and deliver a high-quality customer experience.
• Identify customer requirements, troubleshoot basic issues where applicable, and provide appropriate solutions.
• Follow defined process guidelines, quality standards, and compliance requirements.
• Document customer interactions accurately in the CRM/system.
• Escalate complex issues to the appropriate team whenever required.
• Meet defined targets related to quality, productivity, customer satisfaction, and attendance.

Eligibility

• Graduate / Undergraduate candidates can apply, depending on the process.
• Freshers with excellent English communication skills are welcome.
• Candidates with prior international BPO/customer service experience will be preferred.
• Excellent verbal and written communication and active listening skills.
• Comfortable working in 247 rotational shifts.
• Basic computer knowledge and ability to work on multiple applications.
• Candidates should be customer-focused, confident, and professional.

Skills Required

• Excellent spoken English and neutral/global accent.
• Strong communication and interpersonal skills.
• Good listening and problem-solving abilities.
• Basic computer and typing skills.Ability to handle customers professionally, including difficult situations.
• Willingness to work rotational shifts and rotational week-offs.

Compensation & Benefits

• Freshers: Up to 3 LPA, depending on the process.
• Experienced candidates: Up to 7 LPA, or as per industry standards and relevant experience.
• Transport / cab facility, incentives, allowances and other benefits may vary depending on the client/process