Hiring For International Voice Process - Customer Support!

The Job Factory; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary + incentives

Paid training & certification

Cab facility as per policy

Medical insurance & PF/ESI

Career growth & internal promotions

Professional MNC work environment

Job summary

The Job Factory is hiring International Voice Process Executives to handle inbound and outbound calls for global clients from Bengaluru. The role emphasizes delivering excellent service while maintaining quality and compliance.

Candidates should be graduates or undergraduates with fluent English. Rotational/night shifts and customer‑centric mindset are required. Training, incentives, and a professional MNC environment are offered.

Qualifications

• Excellent spoken English communication is required.
• Willingness to work in rotational/night shifts.
• Customer-focused mindset with strong communication.
• Basic computer knowledge to navigate CRM and apps.

Responsibilities

• Handle inbound and outbound international customer calls professionally.
• Understand queries and provide accurate solutions.
• Resolve billing, accounts, services or product issues.
• Maintain high customer satisfaction and call quality.
• Document call details and update CRM with accuracy.
• Follow process guidelines and call scripts, ensuring compliance.
• Meet daily call targets, productivity and performance metrics.
• Escalate complex issues to senior teams when needed.

Skills

Excellent spoken English

Night shifts

Customer-focused

Basic computer knowledge

Education

Graduate / Undergraduate

Job description

Greetings from the Job Factory !!

We are hiring enthusiastic International Voice Process Executives to handle inbound and outbound customer calls for global clients. The role involves delivering excellent customer service while ensuring high quality and compliance standards.

Not Hiring any candidates who stays out of Bangalore ( Face to Face) Interview

Roles & Responsibilities

• Handle inbound/outbound international customer calls professionally
• Understand customer queries and provide accurate solutions
• Resolve issues related to billing, accounts, services, or products
• Maintain high customer satisfaction and call quality standards
• Document call details and update customer information in CRM
• Follow process guidelines, compliance, and call scripts
• Meet daily call targets, productivity, and performance metrics
• Escalate complex issues to senior teams when required
• Maintain a positive and professional attitude on all calls
• Adapt to different international accents and time zones

Perks & Benefits

• Competitive salary + performance incentives
• Paid training & certification
• Cab facility (as per company policy)
• Medical insurance & PF/ESI
• Career growth & internal promotions
• Professional MNC work environment
  

Preferred Candidate Profile

• Graduate / Undergraduate
• Excellent spoken English communication skills
• Willingness to work in rotational/night shifts
• Customer-focused mindset
• Basic computer knowledge
• Experience in international BPO is an added advantage

Regards,

Smitha