Consultant - B&M Retail Trainer

Drlogy; Kolkata District; On-site; INR 600,000 - 800,000; Full time

Job summary

Drlogy is seeking a Dynamic Consultant - B&M Retail Trainer responsible for delivering retail training programs aimed at improving store operations and enhancing customer service across retail locations. The role includes conducting training sessions, developing training materials, and evaluating training effectiveness. Ideal candidates should be skilled in employee training, retail process improvement, and product education. This position supports onboarding and promotes customer engagement strategies while ensuring consistency in retail operations.

Qualifications

• Experienced in conducting workshops and evaluating training effectiveness.
• Skilled in improving store operations and enhancing customer service standards.
• Ability to identify skill gaps and recommend training solutions.

Responsibilities

• Conduct retail training sessions for store employees and staff.
• Develop training materials and retail learning modules.
• Monitor training effectiveness and employee performance improvements.
• Support store operations and retail process enhancement initiatives.
• Conduct field visits and evaluate retail staff performance.
• Assist in onboarding and induction training for new employees.

Skills

Employee training

Retail process improvement

Product education

Sales support

Workshop facilitation

Job description

Overview

Dynamic Consultant - B&M Retail Trainer responsible for delivering retail training programs, improving store operations, and enhancing customer service standards across retail locations. Skilled in employee training, retail process improvement, product education, and sales support. Experienced in conducting workshops, evaluating training effectiveness, and driving operational excellence in retail environments.

Responsibilities

• Conduct retail training sessions for store employees and staff.
• Develop training materials and retail learning modules.
• Educate teams on product knowledge and customer service standards.
• Monitor training effectiveness and employee performance improvements.
• Support store operations and retail process enhancement initiatives.
• Conduct field visits and evaluate retail staff performance.
• Coordinate with management regarding training requirements and updates.
• Assist in onboarding and induction training for new employees.
• Promote customer engagement and sales improvement strategies.
• Ensure consistency in retail operations and service quality standards.
• Maintain training records, attendance, and evaluation reports.
• Support retail compliance and SOP implementation activities.
• Identify skill gaps and recommend training solutions.
• Conduct workshops and refresher training programs regularly.
• Encourage teamwork and professional development within retail teams.