Consultant - B and M Retail

Drlogy; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

Drlogy is looking for a Consultant - B and M Retail in Mumbai, India. The role involves supporting retail business operations, enhancing customer experience, and driving sales growth in physical retail environments. Responsibilities include assisting customers, managing retail processes, coordinating with internal teams, and ensuring smooth day-to-day operations. Ideal candidates should demonstrate professionalism, positive communication, and customer-focused service in their daily activities while helping achieve store targets and overall business objectives.

Responsibilities

• Support daily retail operations and ensure smooth functioning of store activities.
• Assist customers with product information and service guidance.
• Build and maintain positive relationships with customers.
• Promote products and services to achieve sales objectives.
• Monitor customer feedback and suggest improvements.

Job description

Overview

Consultant - B and M Retail is responsible for supporting retail business operations, enhancing customer experience, and driving sales growth within brick-and-mortar (B&M) retail environments. The involves assisting customers, managing retail processes, coordinating with internal teams, monitoring store performance, and ensuring smooth day-to-day retail operations.

Responsibilities

• Support daily retail operations and ensure smooth functioning of store activities.
• Assist customers with product information, service guidance, and purchase-related queries.
• Build and maintain positive relationships with customers to enhance customer satisfaction.
• Promote products, services, and ongoing offers to achieve sales objectives.
• Coordinate with store management and internal teams for operational support activities.
• Monitor customer feedback and provide suggestions for improving retail services.
• Ensure proper display, arrangement, and availability of products within the retail store.
• Maintain accurate records of customer interactions, sales activities, and store operations.
• Assist in inventory monitoring, stock management, and replenishment coordination.
• Handle customer complaints and service-related concerns professionally.
• Support implementation of marketing campaigns, promotional events, and customer engagement activities.
• Ensure compliance with company policies, retail standards, and operational procedures.
• Assist in billing coordination, payment handling, and retail documentation processes when required.
• Coordinate with vendors and supply chain teams regarding product availability and stock requirements.
• Maintain cleanliness, organization, and professional appearance of retail areas.
• Participate in sales reviews, operational meetings, and business improvement initiatives.
• Stay updated with product knowledge, market trends, and customer preferences.
• Support achievement of store targets and overall business objectives.
• Maintain professionalism, positive communication, and customer-focused service at all times.
• Perform additional retail operations and customer support responsibilities assigned by management or supervisors.