Retail Trainer

Nasscom Foundation; Dehradun; On-site; INR 300,000 - 450,000; Full time

Job summary

NASSCOM Foundation is seeking a skilled Retail Trainer to lead training initiatives for the retail team. The role focuses on developing programs to improve sales and customer service capabilities, with emphasis on practical, outcome-driven learning.

You will design engaging materials, conduct workshops, and collaborate with cross-functional teams to align training with business goals. A minimum of 2 years in retail training and strong communication skills are required.

Qualifications

• Proven experience in retail training and development, with a minimum of 2 years in a similar role.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Experience with training software and technologies, such as e-learning platforms and CRM systems.

Responsibilities

• Develop and implement comprehensive training programs for retail staff to enhance their sales and customer service skills.
• Conduct workshops and seminars to improve employee performance and productivity.
• Create engaging and interactive training materials, including presentations, manuals, and online courses.
• Evaluate the effectiveness of training programs and recommend improvements.
• Collaborate with cross-functional teams to align training objectives with business goals.
• Provide coaching and mentoring to employees to help them develop their skills and career aspirations.

Skills

Communication

Presentation

Interpersonal skills

Instructional design

Adult learning

Analytical skills

Problem solving

Tools

CRM systems

E-learning platforms

Job description

We are looking for a highly skilled and experienced Retail Trainer to join our team at NASSCOM Foundation. The ideal candidate will have a strong background in retail training and development, with excellent communication and interpersonal skills.

Roles and Responsibility

• Develop and implement comprehensive training programs for retail staff to enhance their sales and customer service skills.
• Conduct workshops and seminars to improve employee performance and productivity.
• Create engaging and interactive training materials, including presentations, manuals, and online courses.
• Evaluate the effectiveness of training programs and recommend improvements.
• Collaborate with cross-functional teams to align training objectives with business goals.
• Provide coaching and mentoring to employees to help them develop their skills and career aspirations.

Job Requirements

• Proven experience in retail training and development, with a minimum of 2 years in a similar role.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Experience with training software and technologies, such as e-learning platforms and CRM systems.