Customer Support Executive

Radiant World; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Radiant World in Mumbai is looking for a detail-oriented professional to manage formal correspondence with banks and financial institutions. The ideal candidate will have excellent written and verbal communication skills, a strong command of English grammar, and the ability to draft professional emails and letters. Responsibilities include ensuring clarity in all communications, coordinating with teams for information, and maintaining documentation. This role is crucial for upholding the standards of professional communication within the company.

Qualifications

• Must have excellent written communication skills for formal correspondence.
• High attention to detail and the ability to handle sensitive information.

Responsibilities

• Draft and finalize professional emails and letters.
• Prepare correspondence for banks and financial institutions.
• Maintain documentation of all communications.

Skills

Excellent written and verbal communication skills

Strong command of English grammar

Attention to detail

Organizational skills

Proficiency in MS Office

Job description

Role Overview

We are seeking a detail‑oriented professional with strong written communication skills to manage formal correspondence with banks, financial institutions, and external counterparties.

The role requires precision, clarity, and the ability to draft professional emails and letters in a timely manner.

Key Responsibilities

• Draft, review, and finalize professional emails, letters, and formal communications.
• Prepare correspondence for banks, financial institutions, and external stakeholders.
• Ensure all communication is clear, concise, and aligned with company standards.
• Coordinate with internal teams to gather required information for drafting.
• Maintain proper documentation and records of all communications.
• Assist in preparing reports, summaries, and official documents as required.
• Ensure confidentiality and accuracy in all written communication.

Qualifications

• Excellent written and verbal communication skills.
• Strong command of English grammar, tone, and formatting.
• Ability to draft formal, structured, and professional correspondence.
• High attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to handle sensitive and confidential information.
• Proficiency in MS Office (Word, Outlook, Excel).