Banking Support Executive

TP; Agra District; On-site; INR 300,000 - 540,000; Full time

Job summary

TP in Agra is seeking a customer service specialist to support banking clients. You will handle incoming and outgoing calls, resolve complaints, and maintain accurate interaction records. Collaboration with internal teams will be essential to resolve complex issues while meeting performance targets.

The role emphasizes strong communication, adaptability, and teamwork in a fast-paced environment with a focus on quality service and deadlines.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and meet deadlines is required.
• Basic computer knowledge and proficiency in MS Office are necessary.
• Strong problem-solving and analytical skills are needed.
• Ability to work effectively in a team environment is crucial.
• Adaptability to changing situations and priorities is key.
• A relevant educational background is preferred.

Responsibilities

• Provide excellent customer service and support to banking clients.
• Handle inbound and outbound calls professionally and courteously.
• Resolve customer complaints and issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer issues.
• Meet performance targets and quality standards consistently.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem-solving

Analytical skills

Adaptability

Time management

Job description

Roles and Responsibility

• Provide excellent customer service and support to banking clients.
• Handle inbound and outbound calls professionally and courteously.
• Resolve customer complaints and issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer issues.
• Meet performance targets and quality standards consistently.

Job Requirements

• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and meet deadlines is required.
• Basic computer knowledge and proficiency in MS Office are necessary.
• Strong problem-solving and analytical skills are needed.
• Ability to work effectively in a team environment is crucial.
• Adaptability to changing situations and priorities is key.
• A relevant educational background is preferred.