Collections Manager

Ciel HR; Hyderabad, Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Ciel HR is recruiting for a role focused on managing collections operations across personal, business, and unsecured loans. You will develop strategic collection procedures aimed at reducing delinquencies and recovering bad debts, while guiding recovery processes to promptly resolve customer queries.

In this role you will analyze market trends, monitor competitor activity, and work with internal teams to optimize workflows and boost overall efficiency.

Qualifications

• Experience in managing collections operations for various loan types (personal, business, unsecured).
• Understanding of debt recovery processes and risk management principles.

Responsibilities

• Manage collections operations for personal loans, business loans, and unsecured loans.
• Develop and implement effective collection strategies to minimize delinquencies and recover bad debts.
• Oversee recovery management processes to ensure timely resolution of customer queries and issues.
• Analyze market trends and competitor activity to identify opportunities for improvement in collections strategy.
• Collaborate with internal stakeholders to optimize workflows, streamline processes, and improve overall efficiency.

Job description

Roles and Responsibilities

• Manage collections operations for personal loans, business loans, and unsecured loans.
• Develop and implement effective collection strategies to minimize delinquencies and recover bad debts.
• Oversee recovery management processes to ensure timely resolution of customer queries and issues.
• Analyze market trends and competitor activity to identify opportunities for improvement in collections strategy.
• Collaborate with internal stakeholders to optimize workflows, streamline processes, and improve overall efficiency.