Collection Manager - Unsecured Loans

SkillLabs; Thane; On-site; INR 270,000 - 330,000; Full time

Job summary

SkillLabs in Maharashtra (Thane) invites applications for a collections role. You will manage and execute the collections process for allocated debts, track portfolio buckets, ensure legal compliance, and maintain MIS data. You will also coordinate with multiple teams to achieve business goals and design effective calling strategies.

The role emphasises audit, documentation of policies, and daily-to-monthly feedback reviews. Prior collections experience in banks or NBFCs is preferred.

Qualifications

• Experience handling unsecured loan collections would be preferred.
• Ability to manage a team and deliver targets.

Responsibilities

• Manage and undertake collections process for debts allocated.
• Track portfolio for specific buckets in assigned area.
• Ensure collection processes comply with legal guidelines.
• Maintain data for admin work related to collections and MIS reports.
• Coordinate with departments to ensure delivery of business goals.
• Audit, review and document collections policies and practices.
• Design calling strategy and dialer management for collections.

Skills

Team Management

Collections knowledge

Tools

Dialer software

MIS reporting (Excel)

Job description

• Responsible for managing and undertaking collections process for debts that have been allocated
• Will be responsible to keep a track of the portfolio for specific buckets for the assigned area
• To ensure collection process and legal guidelines are adhered
• To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc. desired candidate profile
• Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.
• Designing calling strategy and dialler management for collection process.

Roles and Responsibilities :-

• Responsible for managing and undertaking collections process for debts that have been allocated
• Will be responsible to keep a track of the portfolio for specific buckets for the assigned area
• To ensure collection process and legal guidelines are adhered
• To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc. desired candidate profile
• Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.
• Audit, review & document collections policies, strategies & practices
• Designing calling strategy and dialler management for collection process.

Candidate Profile Required :-

• 4-6 Years of experience in Unsecured Loans.
• Should be efficient in Team Management
• Candidates with Personal Loan and Business Loans experience will be preferred
• Collections experience in banks / large NBFCs is preferred