Tele collection Executive

drinkprime; Delhi; On-site; INR 246,000 - 379,000; Full time

Job summary

drinkprime is seeking a Tele Collection Executive in Delhi to drive timely payments while delivering a positive customer experience. You will engage customers via calls, emails and chats, follow up on pending payments and resolve payment-related concerns in a compliant, target-driven environment.

The role requires maintaining accurate records of interactions, negotiating payment commitments, and coordinating with internal teams to resolve billing issues, all while upholding company policies.

Responsibilities

• Connect with customers regarding pending payments, overdue accounts, and payment reminders
• Follow up consistently through calls, emails, and chats to ensure timely collections
• Understand customer concerns related to payments and provide suitable resolutions or payment options
• Negotiate payment commitments and ensure follow-up on promised payment dates
• Maintain accurate records of customer interactions, payment commitments, and collection status
• Coordinate with internal teams to resolve billing discrepancies or customer issues impacting payments
• Ensure adherence to collection processes, compliance standards, and company policies
• Achieve daily and monthly collection targets while delivering a professional customer experience
• Maintain up-to-date knowledge of company policies, payment plans, and collection procedures

Job description

Tele Collection Executive

Our Tele Collection Executive plays a vital role in ensuring timely payment collections while maintaining a positive customer experience. In a fast-paced and target-driven environment, this role involves communicating with customers through calls, emails, and chats to follow up on pending payments and resolve payment-related concerns.

What will you be doing?

• Connect with customers regarding pending payments, overdue accounts, and payment reminders
• Follow up consistently through calls, emails, and chats to ensure timely collections
• Understand customer concerns related to payments and provide suitable resolutions or payment options
• Negotiate payment commitments and ensure follow-up on promised payment dates
• Maintain accurate records of customer interactions, payment commitments, and collection status
• Coordinate with internal teams to resolve billing discrepancies or customer issues impacting payments
• Ensure adherence to collection processes, compliance standards, and company policies
• Achieve daily and monthly collection targets while delivering a professional customer experience
• Maintain up-to-date knowledge of company policies, payment plans, and collection procedures