Collection Telecaller

Ninjacart; Bengaluru; On-site; INR 180,000 - 320,000; Full time

Job summary

Ninjacart is seeking a diligent Collections Agent in Bengaluru to support timely payments from customers. You will make daily outbound calls about overdue bills, explain terms, and negotiate workable repayment plans while maintaining compliance with legal and company guidelines.

Responsibilities include accurate record-keeping in the database, following up on promised dates, and upholding professional phone etiquette to protect customer relations and company interests.

Responsibilities

• Customer Contact: Make daily outbound calls to customers regarding overdue bills or loan payments.
• Payment Resolution: Inform customers about their outstanding balances, explain payment terms, and encourage timely repayment.
• Negotiation: Understand the customer's financial situation and negotiate realistic payment plans or settlements when necessary.
• Record Keeping: Accurately update customer details, call logs, and payment commitments in the company database.
• Follow-ups: Keep track of promised payment dates and follow up with customers if the payment is not received.
• Compliance: Maintain professional phone etiquette and follow all legal and company guidelines for collections.

Job description

Key Responsibilities

• Customer Contact:Make daily outbound calls to customers regarding overdue bills or loan payments.
• Payment Resolution:Inform customers about their outstanding balances, explain payment terms, and encourage timely repayment.
• Negotiation:Understand the customer's financial situation and negotiate realistic payment plans or settlements when necessary.
• Record Keeping:Accurately update customer details, call logs, and payment commitments in the company database.
• Follow-ups:Keep track of promised payment dates and follow up with customers if the payment is not received.
• Compliance:Maintain professional phone etiquette and follow all legal and company guidelines for collections.