COLLECTION TELECALLER

JobTrade; India; In loco; INR 167.000 - 279.000; Tempo pieno

Descrizione del lavoro

JobTrade in India is seeking a Loan Recovery Telecaller to contact customers with pending EMI payments and secure timely resolutions. The role requires clear communication and persistent follow-up.

You will record payment status in MIS/CRM, generate daily reports, and coordinate with the Team Leader to meet targets. Prior experience in collections is a plus.

Competenze

• Experience in loan recovery calling and EMI collection.
• Proficient in updating MIS/CRM with payment status.
• Ability to achieve assigned targets.
• Strong communication and follow-up skills.

Mansioni

• Call customers with pending EMI/payments.
• Take PTP and follow up timely.
• Update payment status and customer remarks in MIS/CRM.
• Regular follow-up with unpaid/overdue customers.
• Professionally handle queries and payment issues.
• Maintain daily calling, PTP, and collection reports.
• Meet assigned targets and portfolio timelines.
• Report daily status to Team Leader/Supervisor.

Conoscenze

Customer calling

PTP follow-up

MIS/CRM updates

Daily reporting

Target driven

Team collaboration

Strumenti

CRM

Descrizione del lavoro

Job Description:

Loan Recovery Telecaller – Job Description

Key Responsibilities

• Customers ko pending EMI/loan payment ke liye calling karna.
• Customer se PTP (Promise to Pay) lena aur timely follow-up karna.
• Payment status aur customer remarks ko MIS/CRM mein update karna.
• Unpaid/overdue customers ka regular follow-up karna.
• Customer queries aur payment issues ko professionally handle karna.
• Daily calling, PTP aur collection report maintain karna.
• Assigned targets aur portfolio ko timely complete karna.
• Team Leader/Supervisor ko daily work status report karna.