Tele Calling Executive - Female

Switrus Holidays; Thrissur; On-site; INR 300,000 - 450,000; Full time

Job summary

Switrus Holidays is seeking a dedicated collections executive to manage outbound calls, follow up on overdue invoices, and communicate payment requirements. You will coordinate with the Accounts Team to reconcile payments and maintain accurate records.

The role involves sending reminders via email or WhatsApp, obtaining payment commitments, and escalating delays when needed to ensure timely settlements while maintaining professional client relations.

Responsibilities

• Make daily outbound calls to customers regarding pending and overdue payments.
• Follow up with customers as per agreed payment schedules and credit terms.
• Clearly communicate outstanding amounts, due dates, invoice details, and payment requirements.
• Obtain firm payment commitments from customers and ensure follow-up until payment is received.
• Coordinate with the Accounts Team regarding payment status and outstanding balances.
• Maintain proper records of calls, customer responses, promised payment dates, and collection status.
• Escalate delayed payments, disputes, or non-responsive customers to the Accounts Manager.
• Send payment reminders through email/WhatsApp as required.
• Follow up on bounced or failed payments and coordinate for resolution.
• Reconcile customer payment information with the Accounts Team where required.

Job description

The candidate will be responsible for making regular calls, communicating payment requirements, following up on overdue invoices, resolving basic payment-related queries, and maintaining accurate collection records.

Key Responsibilities

• Make daily outbound calls to customers regarding pending and overdue payments.
• Follow up with customers as per the agreed payment schedules and credit terms.
• Clearly communicate outstanding amounts, due dates, invoice details, and payment requirements.
• Obtain firm payment commitments from customers and ensure follow-up until payment is received.
• Coordinate with the Accounts Team regarding payment status and outstanding balances.
• Maintain proper records of calls, customer responses, promised payment dates, and collection status.
• Escalate delayed payments, disputes, or non-responsive customers to the Accounts Manager.
• Send payment reminders through email/WhatsApp as required.
• Follow up on bounced or failed payments and coordinate for resolution.
• Reconcile customer payment information with the Accounts Team where required.