Collection Officer

Digitide; Nashik District; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide is seeking a Collection Officer for its Domestic BFSI back office to manage inbound and outbound communications, negotiate payment plans, and maintain accurate records. The role protects cash flow, strengthens customer relationships, and supports the financial health of the organization.

You will initiate calls, verify balances, escalate disputes when needed, and generate regular reports while ensuring compliance with RBI guidelines and internal policies.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2+ years of experience in collections, credit control, or customer care within BFSI.
• Strong communication and negotiation skills.
• Proficiency with MS Office and collection management software.
• Ability to handle high-volume calls and maintain composure under pressure.
• Knowledge of RBI and banking regulations related to collections.
• Excellent attention to detail and data entry accuracy.
• Team player with a proactive problem-solving attitude.
• Fluent in English; additional regional language proficiency is a plus.
• Flexibility to work in shifts as required by back-office operations.

Responsibilities

• Initiate and respond to collection calls and emails, first contact for delinquent accounts.
• Verify customer information and outstanding balances using internal systems.
• Negotiate repayment plans and settlements in line with company policies.
• Escalate complex disputes or legal matters to senior management.
• Maintain detailed logs of interactions and update account statuses.
• Collaborate with Customer Care to resolve service-related payment issues.
• Prepare daily, weekly, and monthly collection reports.
• Ensure compliance with regulatory guidelines and internal standards.
• Identify trends in delinquency and suggest process improvements.
• Support onboarding and training of new back-office staff.

Education

Bachelor's degree in Business, Finance, or related field

Tools

MS Office

Collection management software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Collection Officer will operate within the CLM Domestic BFSI – Manpower Back Office team, handling inbound and outbound communications with customers, negotiating payment arrangements, and maintaining accurate records. This role is pivotal in safeguarding cash flow, enhancing customer relationships, and supporting the overall financial health of the organization.

Responsibilities

• Initiate and respond to collection calls and emails, acting as the first point of contact for delinquent accounts.
• Verify customer information and outstanding balances using internal systems.
• Negotiate repayment plans and settlements in line with company policies.
• Escalate complex disputes or legal matters to senior management or the legal department.
• Maintain detailed logs of all interactions and update account statuses in real time.
• Collaborate with the Customer Care Executive team to resolve service‑related issues that may affect payments.
• Prepare daily, weekly, and monthly collection reports for performance tracking.
• Ensure compliance with regulatory guidelines and internal compliance standards.
• Identify trends in delinquency and recommend process improvements.
• Support onboarding and training of new back‑office staff on collection procedures.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 2+ years of experience in collections, credit control, or customer care within BFSI.
• Strong communication and negotiation skills.
• Proficiency with MS Office and collection management software.
• Ability to handle high‑volume calls and maintain composure under pressure.
• Knowledge of RBI and banking regulations related to collections.
• Excellent attention to detail and data entry accuracy.
• Team player with a proactive problem‑solving attitude.
• Fluent in English; additional regional language proficiency is a plus.
• Flexibility to work in shifts as required by back‑office operations.

Job Info

• Job Identification 271778
• Job Category Credit and Collections | BPM